Summary
Overview
Work history
Education
Skills
Certification
Timeline
Sallie Laing

Sallie Laing

Maidstone,Kent

Summary

  • Experienced Private Healthcare manager with a strong background in clinical governance, personnel management, and patient relations.
  • Adept at ensuring the CQC Framework and Fundamental Standards are met or exceeded
  • Skilled in developing and enforcing policies and procedures to maintain high standards of care.
  • Committed to enhancing patient experiences and improving healthcare outcomes through effective management and strategic planning.
  • Hospital Manager Academy Mentor & Deliverer

Overview

18
18
years of professional experience
1
1
Certification

Work history

Operations Development Lead

SpaMedica
06.2024 - Current
  • Currently working in combination as Dual Site Registered Hospital Manager
  • Training and development of Hospital Managers in the East region and preparing new Hospital Managers for CQC interviews
  • Leading tailored induction programs and sharing best practice approaches with new team members
  • On call for 60 hospitals in the group and providing out of hours support for around 3-4 weeks a year
  • Offering support and guidance for any particular hospitals that need help due to under-performance
  • Involved in project work planning, implementation and management of new systems and processes
  • Responsible for training and developing new and existing Hospital Managers in the region (15 hospitals)
  • Undertaking walk arounds and audits an developing action plans to ensure compliance with CQC criteria, regulations and policies
  • Attending regular meetings both locally and nationally to provide input from an operational perspective
  • Creating, building and implementing tailored packages to support training, inductions and onboarding
  • Working with the COO to support Hospital Managers and Area Managers during new site opening


Dual Registered Hospital Manager

SpaMedica
05.2021 - 11.2024
  • Maintaining CQC KPIs and the correlation with CQC frameworks, policies, regulations and legislation
  • Monitoring key operational standards, both clinical and corporate, to ensure that the quality of care delivered at the site meets regulatory, statutory and other recognised standards
  • Delivery of safe clinical governance combining effective risk management and risk assessment
  • Completing mandatory prospective and retrospective audits to ensure that all standards are met and where variances are detected, ensure that action plans are put in place to deliver swift corrective remedies
  • Leading on incidents, safeguarding alerts and referrals and complaints through the use of appropriate databases (InPhase) to ensure the team investigate and learn from unexpected events, errors, omissions and suboptimal care episodes by way of SWARMS & LFPSE meetings
  • Working with the contract team to ensure accurate reporting to commissioners to include feedback on actions and lessons learnt
  • Ensuring sites are fully compliant with the required safety standards
  • Overseeing overall patient satisfaction measures including patient related outcome measures, NHS Choices reviews and general reviews
  • Striving to improve performance of care delivery at site and sharing best practice with the wider business
  • Leading, developing and mentoring the hospital teams ensuring regular appraisals are completed for all staff and that staff morale is optimum

Patient Consultant Advisor

Harley Medical Group
Maidstone
10.2020 - 05.2021
  • Cosmetic Surgery & Medical Aesthetics Patient Advisor

Registered Clinic Manager, Patient Advisor & CQC Mentor

Transform Cosmetic Surgery Group
Maidstone
02.2007 - 09.2020
  • Registered Manager ensuring that all activities within the clinic comply to National Standards
  • National CQC Mentor for the brand
  • Designated trainer for new Registered Managers and Patient Advisors
  • Management of all clinic operational areas – staffing, clinical, sales, personnel, administration and financial
  • Providing leadership, motivation and support to all staff
  • Developing and implementing plans to deal with identified problem areas via Clinical Governance framework
  • Maintaining systems to ensure the effective, safe and efficient operation of the Clinic including ensuring contracts are in place and current and weekly manager meetings to report and feedback on Group policies and work practices
  • Managing the activities of the surgeons within the Clinic and to ensure they are working in accordance with the objectives of the company and building solid relationships with them
  • Achieving new sales through personal selling skills and one to one consultations
  • Single handedly increased my clinic’s non-surgical business by 69% and took annual budget to 142%
  • Unblemished month on month, year on year record
  • Meeting or exceeding budgetary requirements for the clinic, ensuring profit maximisation is achieved through effective cost control measures
  • Ensuring all clinic monthly and annual sales targets are met or exceeded by close liaison with the clinic sales team
  • Pro-actively developing new business outside of the clinic confines
  • Personally responsible for meeting and exceeding non-surgical and surgical sales targets
  • Developing relationships with prospective new patients through promotion of products and services and to develop existing sales business through effective patient handling


Education

NVQ Level 3 - Leadership and Management

QUBE

Skills

  • CQC Framework
  • Clinical Governance
  • Personnel management
  • Patient relations
  • Quality assurance controls
  • Policies and procedures

Certification

NVQ Level 3 Leadership & Management

Timeline

Operations Development Lead - SpaMedica
06.2024 - Current
Dual Registered Hospital Manager - SpaMedica
05.2021 - 11.2024
Patient Consultant Advisor - Harley Medical Group
10.2020 - 05.2021
Registered Clinic Manager, Patient Advisor & CQC Mentor - Transform Cosmetic Surgery Group
02.2007 - 09.2020
QUBE - NVQ Level 3, Leadership and Management

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Sallie Laing