Salimjon Turakulov
London
Summary
Efficient and organised person, always ready with friendly, positive and helpful attitude. Conducts deliveries between businesses, shops and households with exceptional customer service. Uses correct lifting and handling techniques to carry luggage safely and securely.
Responsible student with excellent planning and organisation skills seeks portering role. Builds rapport quickly for positive, productive team support. Adaptable and hardworking to meet varied job requirements.
Overview
2
2
years of professional experience
Work History
Luggage porter
St. Pancras Renaissance Hotel
London
02.2024 - Current
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
- Planned most efficient route to meet daily delivery goals.
- Delivered mail and packages promptly for effective communication.
- Supported customers with special requirements to enhance service.
- Communicated with coworkers and managers to coordinate tasks.
- Kept up-to-date knowledge of local tourist attractions and shared tourist-related information with guests.
- Assisted guests with loading and unloading of luggage from vehicles.
- Organised and prioritised luggage storage to provide quick retrieval for departing guests and timely check-in for new arrivals.
- Worked with reception staff to communicate room availability and readiness for incoming guests.
Concierge
Imperial Recruitment Agency
London
11.2022 - 12.2023
- Managed reservation system accurately, reducing booking conflicts.
- Delivered exceptional service to VIP guests, exceeding expectations.
- Processed and provided clear, accurate receipts for guest payments.
- Organised special requests from guests, ensuring attention to detail.
- Planned schedules to support consistent service delivery and reception coverage.
- Promoted special events to increase hotel revenue opportunities.
- Suggested restaurants tailored to guest preferences.
- Organised guest transport to support smooth airport transfers.
Education
Bachelor Economics - BE Economics
Richmond American University in London
London 10.2022 -
Skills
- Guest services
- Customer service orientation
- Critical-thinking
- Customer service skills
- Time-management
- Efficient multitasking
- Customer Service
- Team standards
Affiliations
- Boxing
Languages
English
Intermediate
Turkish
Intermediate
Uzbek
Native
Russian
Upper intermediate
Timeline
Luggage porter
St. Pancras Renaissance Hotel
02.2024 - Current
Concierge
Imperial Recruitment Agency
11.2022 - 12.2023
Bachelor Economics - BE Economics
Richmond American University in London
10.2022 -
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