SALİM CEYLAN

Strategic leader and Executive Board Member, managing technical support and customer services for mission-critical infrastructures to ensure operational excellence, financial performance, and exceptional customer satisfaction. Expert in driving service growth, process optimization, and fostering a customer-centric culture, while upholding safety and quality standards.

• Team Leadership & Development: Lead regional service organizations, subcontractors, and partners, ensuring exceptional execution and strict adherence to safety standards.
• Financial & Performance Management: Oversee service P&L, budgets, forecasts, and cost control, delivering regular performance updates to C-level executives and VIP customers.
• Service Growth & Optimization: Drive service sales, streamline operations, and implement innovative methodologies to maintain a competitive edge.
• Customer Excellence: Build and nurture long-term relationships with customers, providing high-quality service, proactive support models, and driving continuous improvements in NPS.
• Talent & Capacity Planning: Spearhead the hiring, onboarding, and development of teams, fostering a culture of learning, innovation, and growth.
• Technology & Change Leadership: Lead digital transformation, implement real-time service performance monitoring, and champion industry best practices for sustained operational excellence.

Experienced professional in flexo plate making equipment and software applications, specializing in distributor and third-party management. Proven track record in pre-sales support, customer needs analysis, and product demonstrations. Skilled in leading technical marketing services and providing technical leadership to distributors, resellers, and service partners. Successfully supervised installations, commissioning, and field services, ensuring high-quality service and customer satisfaction. Extensive experience in managing production processes, troubleshooting technical issues, and delivering training to service teams. Strong focus on promoting new products and technologies, and ensuring sustainable service quality through effective leadership and safety management.

Experienced professional in the high-volume digital printing and electronic document software solutions industry, overseeing both pre-sales and after-sales activities. Led technical marketing efforts at Xerox demo facilities, customer fairs, and shows, offering tailored solutions to meet customer needs. Managed all aspects of system integration, installation, and end-user training for new equipment and software. Delivered site support, troubleshooting hardware, software, and network issues, while leading a field service team to ensure superior printing quality. Developed workflow solutions and provided deep analysis for large account sales projects. Skilled in remote system support, software upgrades, and variable data printing.

Experienced professional in the High Volume Digital Printing Industry with a strong focus on Oce Wide Format Engineering Systems and Continuous Format Printing Units. Delivered expert technical support through site visits for installation, commissioning, and end-user training. Led pre-sales support at customer shows and fairs, preparing live demos to help customers make informed decisions. Collaborated with the hardware service team to resolve advanced firmware and software issues. Maintained strong global communication and participated in technical training, ensuring knowledge transfer to the service team.

• Experienced professional in the HVAC Industry with expertise in installation, commissioning, and start-upof systems, along with maintenance and troubleshooting. Managed site installations by coordinating with technical supervisors and ensured timely execution. Provided support to distributors, service partners, and customerson electrical issues and training needs. Efficiently scheduled service team visits based on maintenance programs and emergency requests. Led key account site visits to promote maintenance contracts and manage spare parts inventory for in-house stock.