Salifo Bance
Bolton
Summary
I am currently studying computer science at Manchester Metropolitan University. A focused and motivated individual, with good communication skills and the ability to follow clear instructions. A team player who can work unsupervised using initiative can remain calm under pressure and can organize tasks to ensure deadlines are met on time. Visit my Personal Website here https://salifobance.online professional with a deep passion for advancing in the field of technology.
Overview
7
7
years of professional experience
Work History
Customer Advisor
RAC UK
07.2022 - Current
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Answered customer service inquiries via telephone, email, and chat platforms to address customer needs and promote optimum outcomes.
- Listened to customers actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Provided exceptional customer service to a high-volume customer base, resolving issues, answering inquiries, and providing product information.
Warehouse Operative and First Aider
JD Sports
10.2019 - 05.2020
- Order Picking, Counting items, and preparing them for dispatch
- Provide immediate, temporary care to co-workers unwell or injured in the workplace and report to managers and HR
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
MACHINE OPERATIVE CNC
Mecal SRL
10.2016 - 03.2020
- Programming a CNC machine to bend metal with data taken from technical drawings
- Working out the most efficient order to carry out machining tasks choosing the right tools for each stage
- Setting the bending speeds and tolerance levels
- Operating and performing daily maintenance of the machine
- Checking the work meets quality and technical standards
- Skilled at working independently and collaboratively in a team environment.
Education
Foundation degree - Computer Science, Business
Manchester Metropolitan University, Bolton University
AAT Level 2 2019 UK -
Salford College
Design Ethics” LinkedIn Learning Online Certificate - Business
2022
“How Tech Drives Sustainability” LinkedIn Learning Online Certificate -
2022
Finance -
University of Bolton
2021
2020
Diploma - Business Management and Finance
2013
Diploma - Business Management and Technology, Business Management
2013
Skills
- Fundamental understanding of computer
- Hardware and software
- Basic familiarity and understanding of
- JavaScript, CSS, and HTML
- Fundamental understanding of Java, C#
- Dotnet Core, and SQL
- Fundamental understanding of network
- Design and protocols
- Knowledge and understanding of security
- Concepts at the Web and infrastructure
- Levels and Penetration tools such as Burp
- Suite and Kali Linux
- Fundamental understanding of
- Finance, Accounting, and business
- Management
- Operating system abstractions
- Mechanisms, and their
- Implementations
- Good understanding of software
- Development lifecycle and project
- Management techniques and tools
- Used in the industry
Languages
Italian
Native language
Timeline
Customer Advisor
RAC UK
07.2022 - Current
Warehouse Operative and First Aider
JD Sports
10.2019 - 05.2020
MACHINE OPERATIVE CNC
Mecal SRL
10.2016 - 03.2020
Foundation degree - Computer Science, Business
Manchester Metropolitan University, Bolton University
AAT Level 2 2019 UK -
Salford College
Design Ethics” LinkedIn Learning Online Certificate - Business
“How Tech Drives Sustainability” LinkedIn Learning Online Certificate -
Finance -
University of Bolton
Diploma - Business Management and Finance
Diploma - Business Management and Technology, Business Management
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