Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saliah Arif

Manchester,Greater Manchester

Summary

Highly skilled professional with extensive expertise in analytical thinking, scheduling proficiency, and exceptional literacy and numeracy. Demonstrates strong workflow prioritisation and discretion handling, particularly in customs clearance and border control.

Proficient in Microsoft Office Suite and telephony etiquette, with a proven track record in client liaison, risk assessment, and customer service. Adept at critical thinking, process improvement, legal document preparation, data analysis, and ethical decision-making. Committed to maintaining data confidentiality while setting priorities effectively. Known for the proactive initiative, positive attitude, problem-resolution skills, efficient communication, and stakeholder engagement.

Takes on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Enthusiastic student motivated to deliver top-quality administrative support. Offers strong clerical and organisational skills. Excels in problem-solving and task prioritisation.

Organised Administrative Officer with a knack for streamlining office operations and enhancing team productivity. Coordinated multiple projects, improving workflow and reducing turnaround times. Known for fostering a collaborative work environment and ensuring smooth administrative functions.

Overview

8
8
years of professional experience
31
31
years of post-secondary education

Work History

Administrative officer

HMRC
Manchester, Lancashire
05.2019 - Current
  • Addressed incoming requests for information, inquiries, and complaints.
  • Enhanced office efficiency by managing and organising the day-to-day administrative duties.
  • Created and distributed invoices to customers.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Managed incoming calls for efficient handling of enquiries and complaints.
  • Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
  • Ensured prompt resolution of employee issues with keen attention to detail and empathetic listening skills, fostering a positive working environment.
  • Streamlined processes with proactive problem-solving abilities.
  • Offered administrative support to the management team, resulting in enhanced operations.
  • Filed physical and digital documents, prioritising accessibility and data accuracy.
  • Participated actively in departmental meetings, contributing valuable insights and suggestions.
  • Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
  • Answered phone calls and emails for the management team during busy periods.
  • Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
  • Secured data and documents to maintain confidentiality according to company and regulatory standards.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
  • Prioritised tasks for the timely completion of projects.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Provided excellent customer service for improved client satisfaction.
  • Handled confidential documents with utmost care; ensured data security at all times.
  • Carried out duties with strict compliance to company standards and policies.
  • Respected customer privacy through tactful, diplomatic and confidential support.

Sales advisor

The PPI team
Manchester, Lancashire
10.2017 - 01.2019
  • Produced sales and performance reports and delivered to senior management and stakeholders.
  • Facilitated smooth checkout process, enhancing customer satisfaction levels.
  • Attended training sessions regularly to keep abreast with the latest sales techniques.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • I consistently arrived at work on time and was ready to start immediately.
  • Successfully delivered on tasks within tight deadlines.
  • Devised pitches and presentations targeted to client needs for improved deal closing.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
  • Handled high-volume telesales enquiries within call-time targets. Taking over 30 calls per day.

Education

GCSEs - English literature

Manchester academy
Manchester
09.2009 - 05.2014

GCSEs - English Language

Manchester Academy
Manchester
09.2009 - 05.2014

GCSEs - Maths

Manchester Academy
Manchester
09.2009 - 05.2014

GCSEs - Sociology

Manchester Academy
Manchester
09.2009 - 05.2014

GCSEs - History

Manchester Academy
Manchester
09.2009 - 05.2014

GCSEs - Religious Studies

Manchester Academy
Manchester
09.2009 - 05.2014

A-Levels - Sociology

Trafford College
Manchester
09.2014 - 05.2017

Skills

  • Discretion handling
  • Critical-thinking
  • Legal document preparation
  • Microsoft Office proficiency
  • Efficient communication
  • Stakeholder engagement
  • Information Confidentiality

Timeline

Administrative officer

HMRC
05.2019 - Current

Sales advisor

The PPI team
10.2017 - 01.2019

A-Levels - Sociology

Trafford College
09.2014 - 05.2017

GCSEs - English literature

Manchester academy
09.2009 - 05.2014

GCSEs - English Language

Manchester Academy
09.2009 - 05.2014

GCSEs - Maths

Manchester Academy
09.2009 - 05.2014

GCSEs - Sociology

Manchester Academy
09.2009 - 05.2014

GCSEs - History

Manchester Academy
09.2009 - 05.2014

GCSEs - Religious Studies

Manchester Academy
09.2009 - 05.2014
Saliah Arif