Talented Team Leader experienced and dedicated to enhancing employee satisfaction, culture and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
9
9
years of professional experience
Work History
NHS Referral and Appointment Lead
Communitas Clinics
04.2022 - Current
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Coached team members in techniques necessary to complete job tasks.
Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Freelance Screenwriter
Self Employed Writer
08.2015 - Current
Developed a strong understanding of screenplay formatting and industry standards, resulting in polished scripts that met or exceeded expectations.
Attended conferences, workshops, and seminars to remain informed about current trends in the film industry while continually honing my craft as a screenwriter.
Navigated complex legal requirements related to copyright issues and intellectual property rights when adapting existing materials for new projects.
Conducted extensive research to ensure accurate representation of historical events and cultural nuances in screenplay content.
Storyboarded screenplays and scripts based on production ideas.
Adapted novels, articles, and other source material into engaging screenplays for various platforms such as film or television.
Enhanced script quality through multiple revisions, refining dialogue and action sequences for maximum effect.
Worked closely with casting directors to ensure appropriate talent was matched to roles in production.
Generated innovative story ideas by exploring diverse genres, themes, and narrative structures.
Collaborated with directors and producers to refine scripts for optimal on-screen impact.
Maintained open communication channels with all key stakeholders during the screenwriting process, including producers, directors, and actors, ensuring smooth project execution from conception to completion.
Participated in writers'' rooms for television series, contributing ideas and crafting episodes that aligned with overarching show themes.
NHS Supervisor Covid Site
Blue Arrow Temporary Staffing Solution
10.2020 - 04.2022
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Managed a team of healthcare professionals, ensuring quality performance in COVID-19 testing procedures.
Collaborated with local health departments to stay updated on guidelines and ensure compliance with regulations.
Ensured accurate documentation of test results, facilitating timely reporting to health authorities and patients.
Evaluated staff performance regularly, providing constructive feedback and coaching when needed.
Monitored inventory levels of essential supplies, ensuring adequate stock for continuous operation of the testing site.
Reduced wait times for test results by coordinating with laboratories and optimizing reporting systems.
Oversaw test personnel scheduling to maintain diagnostic availability and maximize supplied tests.
Established productive relationships with community partners such as schools, businesses, and local governments to facilitate efficient COVID-19 testing services.
Addressed any patient concerns or issues promptly, maintaining a strong reputation for excellent customer service.
Coordinated with other nearby COVID-19 testing sites to share resources, knowledge, and best practices effectively.
Increased daily testing capacity through effective resource allocation and process improvements.
Account Manager
Blue Arrow Recruitment
04.2017 - 10.2020
Negotiated contract terms with clients, securing favorable agreements for both parties.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Improved overall team productivity by implementing best practices in organization and time management.
Drove revenue growth by identifying new business opportunities within existing accounts.
Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Education
Master of Arts - Screen Writing And Film Theory (2:1)
Kingston University London
London
07.2015
Bachelor of Arts - Creative Writing And Film (2:1)
University of The Arts London
London
07.2013
Skills
Patient confidentiality
Team Leadership
Time Management
Staff Training and Development
Verbal and written communication
Performance Evaluations
Complex Problem-Solving
Sales Techniques
Positive Attitude
Customer Service
Attention to Detail
Self Motivation
Adaptability
Timeline
NHS Referral and Appointment Lead
Communitas Clinics
04.2022 - Current
NHS Supervisor Covid Site
Blue Arrow Temporary Staffing Solution
10.2020 - 04.2022
Account Manager
Blue Arrow Recruitment
04.2017 - 10.2020
Freelance Screenwriter
Self Employed Writer
08.2015 - Current
Master of Arts - Screen Writing And Film Theory (2:1)
Kingston University London
Bachelor of Arts - Creative Writing And Film (2:1)
Student and Academic Administrator at The Engineering & Design Institute LondonStudent and Academic Administrator at The Engineering & Design Institute London