Salahudin Ibubaker
West Yorkshire,United Kingdom
Summary
Accomplished IT Project Administrator with extensive experience in project support and administration, specialising in IT rollout and upgrade projects. Demonstrates exceptional organisational skills and expertise in stakeholder coordination, RAID log support, and risk and issue tracking. Proficient in Windows 10 & 11, Microsoft 365, SCCM, VMware, and AWS, with a strong background in network troubleshooting and device deployment. Adept at managing third-party supplier liaison and asset management within fast-paced project environments. Career goals include advancing to senior project management roles while leveraging technical skills to drive successful IT initiatives.
Overview
7
7
years of professional experience
Work history
IT Support Technician
Leeds Teaching Hospitals NHS Trust
2023.03 - 2026.05
- Supported large-scale IT rollout and upgrade projects across multiple Trust locations involving over 18,000 users.
- Coordinated deployment activities, device scheduling, asset tracking, and user support during Windows 10 to Windows 11 migration projects.
- Worked closely with IT project managers, technical engineers, third-party suppliers, and end users to support successful project delivery.
- Assisted with maintaining project documentation, deployment records, and issue tracking throughout upgrade programmes.
- Organised equipment preparation, device configuration, and delivery coordination for deployment activities.
- Provided stakeholder communication and user guidance during rollout and migration projects.
- Delivered 1st, 2nd, and 3rd line support across Windows and Linux environments, resolving hardware, software, and network issues.
- Managed device deployment and lifecycle support using SCCM, Intune, and Windows Autopilot.
- Maintained compliance with IT security standards and supported system updates and infrastructure improvements.
- Assisted with testing and implementation of new technologies within a fast-paced IT environment.
IT Deployment Engineer
University of Leeds
2022.10 - 2023.03
- Supported a major IT deployment programme involving the upgrade and migration of over 10,000 devices across the university.
- Coordinated deployment schedules, equipment preparation, rollout activities, and user migrations.
- Liaised with project managers, technical teams, university departments, and end users to ensure smooth project delivery.
- Assisted with deployment documentation, project updates, progress tracking, and issue resolution activities.
- Supported Microsoft 365 and organisation-specific software installations during migration projects.
- Assisted with scripting and automation tasks to improve deployment efficiency.
- Provided post-deployment support, troubleshooting, and user guidance for new hardware and software.
- Helped onboard and support new team members within the project environment.
- Worked within strict project timelines while supporting multiple rollout activities simultaneously.
IT Desktop Support Technician
York St John University
2022.06 - 2022.09
- Delivered 1st and 2nd line IT support for staff and students across the university.
- Supported infrastructure and network upgrade projects including firewall implementation and switch configuration for a new London campus.
- Installed, configured, and maintained desktop hardware, software, printers, and telephony systems.
- Assisted with project documentation, technical implementation, and rollout support activities.
- Supported classroom technology upgrades and provided technical support to academic staff.
- Responded to in-person and remote support requests in a fast-paced educational environment.
- Assisted with training users on hardware and software systems.
IT Desktop Support
Mid Yorkshire Hospitals NHS Trust
2021.10 - 2022.03
- Provided desktop and infrastructure support across multiple hospital sites supporting over 8,000 users.
- Assisted with installation, configuration, and troubleshooting of networked PCs, software, and peripheral devices.
- Supported specialist healthcare applications and systems used by clinical teams.
- Worked closely with medical professionals and internal departments to resolve technical issues efficiently.
- Assisted with equipment deployments, device replacements, and user support activities.
IT Desktop Support
Jeeeni Ltd
2019.06 - 2021.10
- Delivered 1st, 2nd, and 3rd line support across Windows environments.
- Supported users remotely using VNC, TeamViewer, and Remote Desktop tools.
- Built and deployed PCs and laptops using SCCM.
- Managed iPad and Android deployments using AirWatch MDM.
- Configured VPN access, software tokens, and Microsoft Office 365 support.
- Assisted with software installations, troubleshooting, and user support requests.
- Maintained records and supported asset management activities.
iPad Rollout / Upgrade Technician
Leeds Teaching Hospitals NHS Trust
2019.01 - 2019.06
- Supported a Trust-wide iPad rollout and upgrade programme across multiple departments.
- Used AirWatch to rebuild devices, manage user accounts, and reset security credentials.
- Assisted with device deployment scheduling, configuration, and user setup activities.
- Delivered 1st and 2nd line support for mobile devices and associated applications.
- Supported users during rollout activities and resolved technical issues efficiently.
Education
Level 3 Diploma - Applied Science
Kirklees College
Skills
- Project Support & Administration
- IT Project Administration
- IT Rollout & Upgrade Projects
- Stakeholder Coordination
- RAID Log Support
- Risk & Issue Tracking
- Project Documentation
- Meeting Coordination & Minutes
- Deployment Scheduling
- Asset & Equipment Tracking
- Third-Party Supplier Liaison
- Excellent Organisational Skills
- Fast-Paced Project Environment Experience
- Windows 10 & Windows 11
- Microsoft 365 / Office 365
- SCCM & Microsoft Intune
- Active Directory & Azure AD
- Windows Autopilot
- VMware
- VPN Configuration & Support
- MS Exchange Administration
- Remote Support (RDP, VNC, TeamViewer, Teams)
- PowerShell
- Linux Support
- AWS & Microsoft Azure
- Cisco Phone Configuration
- Wireless Networking & Routers
- Network Troubleshooting
- Laptop/Desktop Builds & Imaging
- Device Deployment & Lifecycle Management
- Dell, Lenovo & Toshiba Hardware Repairs
- Printer & Peripheral Support
- Mobile Device Support (iPhone, iPad, Android)
- AirWatch MDM
- MacBook Support
- Secure Boot & BitLocker Recovery
- Microsoft Word
- Excel
- PowerPoint
- Google Workspace
- Service Desk & Ticketing Systems
- CMDB & Asset Management
Custom Section
Full right to work in the UK
Personal Information
- Nationality: British
- Work Permit: Full right to work in the UK
- Visa status: Full right to work in the UK
References
Available upon request
References
References available upon request.
Timeline
IT Support Technician
Leeds Teaching Hospitals NHS Trust
2023.03 - 2026.05
IT Deployment Engineer
University of Leeds
2022.10 - 2023.03
IT Desktop Support Technician
York St John University
2022.06 - 2022.09
IT Desktop Support
Mid Yorkshire Hospitals NHS Trust
2021.10 - 2022.03
IT Desktop Support
Jeeeni Ltd
2019.06 - 2021.10
iPad Rollout / Upgrade Technician
Leeds Teaching Hospitals NHS Trust
2019.01 - 2019.06
Level 3 Diploma - Applied Science
Kirklees College