Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager
SAKUNTHA NAINAYAKA

SAKUNTHA NAINAYAKA

Harrow,United Kingdom

Summary

Detail-oriented worker in supermarket operations, IT administration, and Barista skills. Available for flexible shifts, including weekends and weekdays and public holidays. Committed to delivering high-quality results and ensuring client satisfaction. Achieves results through strategic relationship building, Offering strong customer service skills, keen eye for detail, and positive attitude. Knowledgeable about maintaining clean and organized workspace, handling cash transactions, and working well under pressure. Ready to use and develop communication, teamwork, and problem-solving skills in any role.

Overview

7
7
years of professional experience

Work History

Crew member

Chicken Lover
Harrow
09.2024 - 11.2024
  • Worked fast and accurately to meet customer needs and service goals.
  • Trained in food safety and hygiene practices.
  • Acted as team player by helping colleagues finish their tasks.
  • Maintained clean and sanitary food preparation areas and equipment.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Handled customer complaints using quick decision-making to resolve issues.
  • Prepared food and beverages within target timeframes.

Restaurant waiter

Ramada Hotel
Colombo, Sri Lanka
02.2022 - 07.2024
  • Prepared tables for guests and reset tables between customers.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.

Sales Executive

Cargills Food City
Panadura, Sri Lanka
09.2017 - 03.2018
  • Managed client relationships from early stages of sales process through to post-sales
  • Managed inventory levels and stock rotation to minimise waste, and ensure products were available to meet customer demand.
  • Provided excellent customer service to walk-in customers, addressing enquiries and assisting with product selection.

Education

Certificate in Barista Skills

Colombo Bartender & Barista School
Colombo, Sri lanka
06.2024 - 08.2024

Certificate in Food Safety

Colombo Bartender & Barista School
Colombo, Sri Lanka
06.2024 - 08.2024

Master of Science - Computer Science

University of Hertfordshire
Hatfield
09.2024 -

Bachelor of Science - Information Technology

Sri Lanka Institute of Information Technology
Malabe, Sri Lanka
03.2018 - 08.2022

Skills

  • Customer Service
  • Customer relations
  • Account management
  • Service promotions
  • Health and Safety
  • Food preparation
  • Multitasking
  • Safe food handling
  • Beverage preparation
  • Teamwork and collaboration
  • Milk frothing
  • Menu memorization

Languages

English
Upper intermediate
Sinhala (Sri Lankan Language)
Native

Timeline

Crew member

Chicken Lover
09.2024 - 11.2024

Master of Science - Computer Science

University of Hertfordshire
09.2024 -

Certificate in Barista Skills

Colombo Bartender & Barista School
06.2024 - 08.2024

Certificate in Food Safety

Colombo Bartender & Barista School
06.2024 - 08.2024

Restaurant waiter

Ramada Hotel
02.2022 - 07.2024

Bachelor of Science - Information Technology

Sri Lanka Institute of Information Technology
03.2018 - 08.2022

Sales Executive

Cargills Food City
09.2017 - 03.2018
SAKUNTHA NAINAYAKA