SAKUNTHA NAINAYAKA
Harrow,United Kingdom
Summary
Detail-oriented worker in supermarket operations, IT administration, and Barista skills. Available for flexible shifts, including weekends and weekdays and public holidays. Committed to delivering high-quality results and ensuring client satisfaction. Achieves results through strategic relationship building, Offering strong customer service skills, keen eye for detail, and positive attitude. Knowledgeable about maintaining clean and organized workspace, handling cash transactions, and working well under pressure. Ready to use and develop communication, teamwork, and problem-solving skills in any role.
Overview
7
7
years of professional experience
Work history
Crew member
Chicken Lover
Harrow
2024.09 - 2024.11
- Worked fast and accurately to meet customer needs and service goals.
- Trained in food safety and hygiene practices.
- Acted as team player by helping colleagues finish their tasks.
- Maintained clean and sanitary food preparation areas and equipment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Handled customer complaints using quick decision-making to resolve issues.
- Prepared food and beverages within target timeframes.
Restaurant waiter
Ramada Hotel
Colombo, Sri Lanka
2022.02 - 2024.07
- Prepared tables for guests and reset tables between customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Sales Executive
Cargills Food City
Panadura, Sri Lanka
2017.09 - 2018.03
- Managed client relationships from early stages of sales process through to post-sales
- Managed inventory levels and stock rotation to minimise waste, and ensure products were available to meet customer demand.
- Provided excellent customer service to walk-in customers, addressing enquiries and assisting with product selection.
Education
Certificate in Barista Skills
Colombo Bartender & Barista School
Colombo, Sri lanka 2024.06 - 2024.08
Certificate in Food Safety
Colombo Bartender & Barista School
Colombo, Sri Lanka 2024.06 - 2024.08
Master of Science - Computer Science
University of Hertfordshire
Hatfield 2024.09 -
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology
Malabe, Sri Lanka 2018.03 - 2022.08
Skills
- Customer Service
- Customer relations
- Account management
- Service promotions
- Health and Safety
- Food preparation
- Multitasking
- Safe food handling
- Beverage preparation
- Teamwork and collaboration
- Milk frothing
- Menu memorization
Languages
English
Upper intermediate
Sinhala (Sri Lankan Language)
Native
Timeline
Crew member
Chicken Lover
2024.09 - 2024.11
Master of Science - Computer Science
University of Hertfordshire
2024.09 -
Certificate in Barista Skills
Colombo Bartender & Barista School
2024.06 - 2024.08
Certificate in Food Safety
Colombo Bartender & Barista School
2024.06 - 2024.08
Restaurant waiter
Ramada Hotel
2022.02 - 2024.07
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology
2018.03 - 2022.08
Sales Executive
Cargills Food City
2017.09 - 2018.03