
A seasoned IT Service Management professional with 20 years of experience in investment banking, spanning the full trade lifecycle from front office to back office. Proven track record in leading global Run the Bank (RTB) operations, overseeing high-profile regulatory reporting platforms, and delivering frontline support to fast-paced trading floors. Adept at managing critical incidents, driving platform stability, and leading high-performing cross-border teams. Trusted partner to traders, compliance officers, and regulatory bodies — bringing clarity and control to complex, high-stakes environments.