SAKSHI SWAMI
Leeds,United Kingdom
Summary
Experienced IT professional with a strong background in Java, Spring MVC, and SQL (MySQL). Proficient in HTML/CSS and AWS, with a solid understanding of Agile methodology. Demonstrated expertise in ITIL, ITSM, incident management, and tools such as Jira, ServiceNow, and Slack. Committed to leveraging technical skills to drive efficient solutions and support organisational goals.
Overview
5
5
years of professional experience
Work history
System Engineer
Tata Consultancy Services
Pune
05.2023 - 11.2024
- Provided end-to-end application support for multiple healthcare domain applications, ensuring minimal downtime and quick issue resolution
- Managed and resolved tickets using ServiceNow, handling incidents across L1, L2, and L3 support levels.
- Delivered 1st line support by promptly addressing end-user issues, logging tickets via ServiceNow, and providing basic troubleshooting for healthcare domain applications.
- Handled 2nd line support through deeper incident analysis, service restoration, and triaging of application-level faults; ensured all incidents were resolved within SLA.
- Led 3rd line support tasks such as deep-dive root cause analysis and implementing long-term solutions in collaboration with dev and infra teams.
- Monitored application performance and health, proactively identifying and mitigating potential issues.
- Maintained documentation for recurring issues, standard operating procedures, and knowledge base articles to streamline future support.
- Participated in on-call rotation and incident management during critical system outages and high-priority escalations.
Software Engineer
Cognizant Technology Solutions
Pune
12.2020 - 04.2023
- Developed and maintained robust, high-performance banking applications using Java, Spring Core, SQL, and AWS.
- Delivered new business features by gathering and analyzing functional requirements and implementing scalable backend solutions in an Agile environment.
- Resolved complex application issues and remediated cybersecurity vulnerabilities (Checkmarx, WhiteSource, image-level threats) to ensure application and infrastructure security.
- Contributed to daily Scrum ceremonies, sprint planning, and weekly goal setting to align with team deliverables.
- Ensured seamless integration of banking services across platforms by maintaining synchronization and data consistency between microservices.
- Conducted unit testing and QA validations, maintaining high code quality and product standards throughout the SDLC.
- Provided end-user and deployment support, ensuring a smooth installation and transition process.
- Created and maintained detailed technical documentation, aiding team knowledge transfer and reducing onboarding time for new developers.
- Collaborated with cross-functional teams including QA, DevOps, and business analysts to ensure successful project delivery.
- Leveraged tools like Jira, Confluence, Git, and Jenkins for task tracking, CI/CD, and version control.
Software Intern
Cognizant Technology Solutions
Pune
12.2019 - 04.2020
- Learnt various framework and technologies such as Java, Spring framework, SQL, HTML, CSS, JavaScript with regular hands-on project and tests.
- Completed a fully working application using the knowledge gained from training.
Education
Bachelor of Egnineering - Information Technology
Sinhgad Institute of Technology and Science,
Narhe, Pune, Maharashratra, India 04.2001 -
Skills
- Java
- Spring MVC
- SQL (MySQL)
- HTMLS/CSS
- AWS
- Jira
- ServiceNow
- ITIL
- ITSM
- Incident management
- Agile methodology understanding
- Slack
Timeline
System Engineer
Tata Consultancy Services
05.2023 - 11.2024
Software Engineer
Cognizant Technology Solutions
12.2020 - 04.2023
Software Intern
Cognizant Technology Solutions
12.2019 - 04.2020
Bachelor of Egnineering - Information Technology
Sinhgad Institute of Technology and Science,
04.2001 -
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