Sakshi Suhag
Hayes
Summary
Detail-oriented professional with a strong foundation in customer service, time-management, and communication. Recognised for being organised, reliable, and adept at active listening to address client needs effectively. Demonstrates critical-thinking skills to solve problems efficiently while maintaining a focus on delivering exceptional service. Committed to leveraging these competencies to contribute to organisational success and foster positive client relationships.
Overview
4
4
years of professional experience
Work history
Mixologist
The Cinnamon Collection
City of Westminster
2024.11 - Current
- Collaborated closely with other staff members for smooth operation of the bar area.
- Checked identification of patrons when necessary maintaining legal requirements regarding alcohol service.
- Fostered repeat business through friendly interaction with customers and exceptional service delivery.
- Utilised professional pour counts whilst creating mixed drinks resulting in consistent taste and appearance.
- Worked under pressure during peak times, providing quick service while maintaining quality.
FOH Team Member
The Cinnamon Collection
2023.11 - 2024.11
- Enhanced customer experience by providing exceptional service and maintaining cleanliness of facilities.
- Prepared the dining area prior to opening hours for optimum readiness.
- Maintained professional demeanour during high-pressure situations keeping focus on customer satisfaction.
Supervisor
Ben and Jerry's
London
2023.06 - 2023.11
- Delivered great Service by being adaptable, using initiative and communicating with diverse range of people
Team Member
Ben and Jerry's
London
2023.02 - 2023.05
Customer Service Assistant
Le Chef Restaurant and Bar
Faridabad
2021.01 - 2023.01
- Complaints Resolutions order fulfilment, Creative Thinking and Multitasking
Education
WSET LEVEL 2 - Wine
Wine And Spirit Education Trust
London 03/2025 -
WSET level 1 - Wine
Wine and Spirit Education Trust
london 03/2025 - 03/2025
Bachelor's - International Hospitality and Tourism Management
COVENTRY UNIVERSITY
01/2023 -
Advanced Diploma - Executive Program in Business Management
INDIAN INSTITUTE OF MANAGEMENT BANGALORE
India 05/2022 - 12/2022
12 th - Humanities
Delhi Public School
Skills
- Project Management
- Self-Management
- Fast Learner
- Customer Service
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Alcohol and beverage knowledge
- Multitasking mastery
Languages
English
Advanced
C1
Hindi
Advanced
C1
Affiliations
- Photography, Travelling
Timeline
Mixologist
The Cinnamon Collection
2024.11 - Current
FOH Team Member
The Cinnamon Collection
2023.11 - 2024.11
Supervisor
Ben and Jerry's
2023.06 - 2023.11
Team Member
Ben and Jerry's
2023.02 - 2023.05
Customer Service Assistant
Le Chef Restaurant and Bar
2021.01 - 2023.01
WSET LEVEL 2 - Wine
Wine And Spirit Education Trust
03/2025 -
WSET level 1 - Wine
Wine and Spirit Education Trust
03/2025 - 03/2025
Bachelor's - International Hospitality and Tourism Management
COVENTRY UNIVERSITY
01/2023 -
Advanced Diploma - Executive Program in Business Management
INDIAN INSTITUTE OF MANAGEMENT BANGALORE
05/2022 - 12/2022
12 th - Humanities
Delhi Public School