SAKSHI POTDAR
London
Summary
Proficient Transshipment and Cargo Operations Coordinator with 4.6 years of experience coordinating end-to-end cargo operations across the UK port network. Skilled in managing vessel connections, Dangerous Goods inspections, and reefer container management while ensuring efficient cargo flow. Experienced in SAP, FIS, Qlik Sense, and CNS/Destin8 for operational reporting and invoice processing. Strong analytical and organisational skills enable effective communication with stakeholders and management of competing priorities.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Transshipment / Cargo Operations Coordinator
HAPAG-LLOYD UK LTD
Barking, Essex
02.2022 - Current
- Coordinate UK-wide transshipment and cargo operations across major ports including GBSOU, GBLGP, GBLIV, GBFXT, GBTIL and GBGRG, as well as feeder ports GBTEE, GBIMM and GBSSH.
- Manage cargo connections across Mainline-to-Mainline, Mainline-to-Feeder and Feeder-to-Mainline services, working with ports, terminals and internal teams to ensure cargo is connected to the appropriate vessel.
- Coordinate feeder loading lists and monitor vessel cut-off requirements, proactively following up cargo at risk of missing planned connections.
- Managed cargo advancement activities to ensure timely container evacuation from quay, minimising dwell time and terminal storage costs.
- Coordinate Dangerous Goods (DG) inspections by liaising directly with ports and terminals, requesting inspections, monitoring progress and following up completion to support timely vessel loading.
- Manage reefer container exceptions, including damaged reefer units, by coordinating with terminals and internal departments to establish loading feasibility and protect the planned vessel connection.
- Coordinated vessel rollovers for reefer or other containers that could not meet planned connections, ensuring timely adjustments.
- Monitor vessel movements, container status and operational exceptions using Qlik Sense, FIS, CNS/Destin8 and internal Hapag-Lloyd systems, taking action on potential delays and discrepancies.
- Produced daily Vessel Status Reports and storage reports to enhance operational visibility across UK ports and facilitate timely follow-up on containers nearing storage thresholds.
- Prepare Terminal Performance Reports (TPFREP) and contribute to monitoring terminal performance and operational efficiency.
- Create and process invoices in SAP and manage purchase orders through SAP and FIS, ensuring accurate operational and cost information.
- Support AMS activities and respond to operational enquiries covering ports, bookings, transshipment, DG, reefers and cargo movements.
- Built effective working relationships with ports, terminals and internal departments to resolve operational issues through clear communication and timely follow-up.
- Manage multiple time-critical activities simultaneously, prioritising work according to vessel cut-offs, cargo urgency, terminal requirements and operational impact.
Client Service Executive
E-CHRISTIAN & COMPANY LTD
Grays, Essex
09.2021 - 01.2022
- Managed customer enquiries, orders and complaints through telephone and email, delivering professional support that enhanced customer satisfaction.
- Built positive customer relationships through effective communication, active listening and problem-solving.
- Processed customer orders and payment information accurately, ensuring timely order and tracking updates to improve customer experience.
- Monitored parcel deliveries and coordinated with colleagues to resolve issues, directly addressing and alleviating customer concerns.
- Maintained accurate customer records, transactions and communication logs using Shopify and internal systems.
Assistant Accountant
KENT TRANSPORTATION LTD
Basildon, Essex
01.2021 - 07.2021
- Managed day-to-day accounting activities including invoicing, purchase orders, bank reconciliations, and financial record keeping using Sage and Excel, ensuring accuracy and compliance.
- Processed weekly payroll and payroll reporting for approximately 60 employees, ensuring timely HMRC payments and accurate records.
- Reconciled bank accounts, credit cards and petty cash and investigated discrepancies.
- Prepared VAT calculations and supported HMRC submissions.
- Supported month-end reporting, followed up on debtors, and resolved customer and supplier queries to maintain financial integrity.
Carer
YOWSUN CARE
Southend-on-Sea, Essex
11.2020 - 01.2021
- Delivered personal care and daily support, ensuring confidentiality and promoting client dignity and wellbeing.
- Facilitated appointments and medication management while adhering to health and safety protocols in daily routines.
- Monitored client health and behaviour, maintaining accurate records and escalating concerns to relevant parties.
Recruiter
CAREER CLASSES
Indore
04.2012 - 03.2013
- Managed full recruitment cycle, enhancing candidate experience through effective sourcing, screening, interviewing, selection and onboarding.
- Cultivated relationships with candidates, management and external recruitment sources, fostering collaboration and communication.
- Supported HR administration and employee engagement initiatives, streamlining processes for payroll reconciliation.
Recruiter / HR Executive
VINOD MOTORS
09.2011 - 04.2012
- Managed recruitment process, including candidate screening, interviews, reference checks, and employment documentation, to secure qualified hires.
- Developed recruitment strategies through advertising, referrals, direct sourcing and networking.
- Supported salary negotiations and offer processes while preparing payroll and handling HR administration to ensure smooth onboarding and compliance.
- Operated Tata Motors dealership, overseeing sales and customer service.
Operations Executive
SAHYOG FINANCIALS
06.2011 - 09.2011
- Managed client portfolios and screened proposals to ensure alignment with operational standards.
- Coordinated with internal teams to enhance accuracy and efficiency of operational processes.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Master of Business Administration - HR & Finance
Pioneer Institute of Professional Studies
India01-2012
Bachelor of Commerce - Taxation
Christian Eminent College
India01-2009
Certificate of Higher Education - Accounts
Sage University
Skills
- Transshipment Operations
- Cargo Operations
- Shipping & Logistics
- UK Port Operations
- Feeder services
- Vessel Connections
- Terminal Coordination
- Cargo Management
- DG coordination
- Reefer monitoring
- Cargo Advancement
- Vessel Rollovers
- Container Storage
- Loading Lists
- Operational reporting
- Vessel reporting
- Systems & Reporting
- Qlik Sense
- FIS
- CNS/Destin8
- SAP
- TPFREP
- Stakeholder management
Certification
- Sage Accounting & Payroll, UK, 2020
- Sage Accounts, up to Level 4
- Sage Payroll
- Sage Invoicing
- Sage Credit Module
Languages
English
Advanced
C1
Hindi
Proficient
C2
Custom
- Organised and coordinated annual Diwali celebrations at Hapag-Lloyd, working with colleagues to plan activities and arrangements and encourage everyone to take part in the celebrations.
- Regularly volunteer and take part in charity fundraising activities, supporting fundraising events and activities such as 5K charity runs
Interests
- Travel Singing Dancing Socialising Fitness & Exercise Cultural & Social Events
Timeline
Transshipment / Cargo Operations Coordinator
HAPAG-LLOYD UK LTD
02.2022 - Current
Client Service Executive
E-CHRISTIAN & COMPANY LTD
09.2021 - 01.2022
Assistant Accountant
KENT TRANSPORTATION LTD
01.2021 - 07.2021
Carer
YOWSUN CARE
11.2020 - 01.2021
Recruiter
CAREER CLASSES
04.2012 - 03.2013
Recruiter / HR Executive
VINOD MOTORS
09.2011 - 04.2012
Operations Executive
SAHYOG FINANCIALS
06.2011 - 09.2011
Master of Business Administration - HR & Finance
Pioneer Institute of Professional Studies
Bachelor of Commerce - Taxation
Christian Eminent College
Certificate of Higher Education - Accounts
Sage University