Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Languages
Additional Activities
Timeline
Hi, I’m

SAKSHI PANVELKAR

Business Administration
Wembley,Brent

Summary

Dynamic and goal-driven professional with robust business acumen and extensive experience in sales, marketing, and business administration. Adept at tackling complex challenges and skilled in multitasking, facilitating group discussions, and overseeing project management. Combines strong interpersonal skills, collaboration, and problem-solving abilities to deliver high-quality service and achieve strategic business objectives. Confident communicator who effectively engages with diverse stakeholders to ensure reliable outcomes and successful project execution.

Overview

3
years of professional experience

Work history

TK MAXX
Hammersmith, London

SALES ASSOCIATE
05.2024 - Current

Job overview

  • Guaranteed high levels of customer satisfaction through product knowledge and exceptional customer service
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Consistently met and exceeded sales targets by 15-20% through effective upselling and cross-selling techniques.

MORRISONS
Welwyn Garden City

CUSTOMER SERVICE SPECIALIST
10.2023 - Current

Job overview

  • Demonstrated exceptional customer service skills by meeting diverse customer needs, and exhibiting strong time management by balancing multiple tasks and responsibilities efficiently across departments.
  • Specialized in preparation of fried food and oven-baked items, maintaining a high standard of quality and adhering to safety and hygiene protocols
  • Professionally managed returns, exchanges, and refunds, handled cash, credit/debit card payments, and electronic transactions, and provided detailed product information and special order handling.
  • Collaborated with team members to meet and exceed store targets, contributing to a 12% increase in sales and improved customer service metrics.

LIFE INSURANCE CORPORATION (LIC)
INDIA

SALES AND MARKETING ASSOCIATE
01.2021 - 11.2022

Job overview

  • Assisted in developing and implementing sales and marketing strategies, contributing to a 15% increase in LIC product and service visibility.
  • Supported the sales team in prospecting, lead generation, and client acquisition activities, resulting in a 10% growth in the client base.
  • Created written and video case studies, as well as digital content, for inclusion in digital lead generation campaigns
  • Maintained accurate records of sales data, client interactions, and marketing campaigns
  • Stayed updated on industry trends, competitor activities, and changes in insurance policies and regulations to provide relevant information to clients
  • Assisted in executing digital marketing strategies, including content creation, social media management, and email marketing campaigns, contributing to a 15% increase in online engagement.
  • Worked collaboratively with cross-functional teams to coordinate sales and marketing activities, share insights, and align strategies with online goals.

Education

University of Hertfordshire

Masters in International Business Management from Business Management

University of Mumbai

Bachelor of Business Management Studies from International Business Management
09.2024

Skills

  • Advanced MS Office Suite knowledge
  • Interpersonal communication
  • Salesforce
  • Sales and market development
  • Root cause problem-solving
  • Sales trend analysis
  • Market trends understanding
  • Microsoft Azure
  • Data Analysis
  • Coordinating program activities
  • Multiplatform customer service
  • Cold Calling
  • Marketing promotions
  • Project scheduling

Certification

  • LLOYDS banking group employability Virtual Internship -Lloyds bank.
  • Data Analytics and Visualization by Accenture - Forage.
  • Academic English for Business Communications – Hertfordshire Business School.
  • Project Governance and Project Management Office – The Open University.
  • Critical thinking for more effective communication – LinkedIn Learning.
  • Marketing in 21st Century. – The Open University.
  • Tally ERP 9, MS Office Suite – VPM Bedekar college.

Accomplishments

  • Best social Impact- ROBOCRAFT -Young Enterprise 2024
  • Excellence in contemporary Art- Mumbai Art Fair 2018

Languages

English
Fluent
Hindi
Native
Marathi
Native
German
Beginner (A1)

Additional Activities

As the Sales and Marketing Lead for the Young Enterprise program at my university, I directed my team's sales and marketing initiatives. I contributed to developing our innovative business idea and strategy, resulting in a successful product launch. Collaborating with my team, I helped create ROBOCRAFT, a unique educational robot for children that integrates fun and learning activities. I conducted business research and devised effective sales and marketing strategies to promote our distinctive product.

Timeline

SALES ASSOCIATE

TK MAXX
05.2024 - Current

CUSTOMER SERVICE SPECIALIST

MORRISONS
10.2023 - Current

SALES AND MARKETING ASSOCIATE

LIFE INSURANCE CORPORATION (LIC)
01.2021 - 11.2022

University of Hertfordshire

Masters in International Business Management from Business Management
04.2024

University of Mumbai

Bachelor of Business Management Studies from International Business Management
04.2022
SAKSHI PANVELKARBusiness Administration