Sakina Omar Hassan
Birmingham,ENG
Summary
A proactive Administration Officer with strong organisational and communication skills, experienced in managing office operations and supporting team efficiency. Highly organised and adaptable, with advanced IT proficiency including the MS Office Suite and a solid understanding of administrative policies. Known for exceptional attention to detail, the ability to work effectively under pressure, and expertise in front desk operations and document management. Bilingual in English and Somali, with strong written and verbal communication skills, and a proven willingness to learn and adapt quickly. Seeking to apply these skills to contribute effectively within a dynamic work environment
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work history
Administrative officer
Office of the Public Guardian
Birmingham
04.2025 - Current
- Managed administrative tasks to ensure smooth office operations.
- Coordinated communication between departments to facilitate effective workflow.
- Maintained comprehensive filing systems for confidential documents and records.
- Demonstrated strong attention to detail when handling sensitive legal and personal information
- Used Microsoft Office applications, including Excel, Word, and Outlook, to track work, manage data, and support reporting
- Identified errors or missing information in applications and took appropriate action to resolve issues.
Customer Care Agent
Ltk Consultants
Birmingham
03.2024 - 12.2024
- Dealt with complaints efficiently and compassionately
- Dealt with customers concerns and questions about their experiences
- Directed customers to the right direction
- Provide knowledge to help customers and go that extra mile in providing correct information to customers queries
- Provided good customer care to customers calling in
- Showed Empathy and care to customers in distress
Customer Service
Webhelp
Birmingham
08.2023 - 10.2024
- Talked to customers on a daily basis
- Corrected errors and updated information
- Engaged in active listening
- Followed up with customers inquiries
- Generating sales leads that develop into new customers
- Empowered customers with the right information
- Managed incoming calls and customer service inquiries
- De-escalated heated situations and handle disagreements tactfully and diplomatically in an effort to find beneficial solutions
- Ensuring accuracy and thoroughness in all contacts, accurately document customer information and transaction data
Administrative Assistant
Project Somali
Birmingham
05.2022 - 10.2024
- Organised files
- Developed spreadsheets with excel, faxed reports
- Scanned documents
- Coordinated itinerary and scheduled appointments accurately
- Data entry on Word, excel spreadsheet and access database
- Opened, sorted and properly distributed incoming mail
- Typed documents and emails and prepared monthly reports
- Printed documents and filing them accordingly
- Verified data by comparing data to the source document
- Corrected errors and updated information
Education
Health studies - Biology
South and City College
BirminghamMathematics - undefined
Penn Foster High School
Skills
- Attention to detail
- Quick learner
- Strong written and verbal communication skills
- Highly organized individual
- Bilingual (English & Somali)
- Front desk experience
- Document management
- Willingness to always learn
- Ability to work under pressure
- Flexible and adaptable
- Administrative policy Understanding
- Advanced IT skills including proficiency in MS Office Suite
Timeline
Administrative officer
Office of the Public Guardian
04.2025 - Current
Customer Care Agent
Ltk Consultants
03.2024 - 12.2024
Customer Service
Webhelp
08.2023 - 10.2024
Administrative Assistant
Project Somali
05.2022 - 10.2024
Mathematics - undefined
Penn Foster High School
Health studies - Biology
South and City College