Sakia Islam
London
Summary
With a dynamic and energetic approach, I bring proven expertise in customer service and strong time management skills. I excel in fast-paced environments, ensuring customer satisfaction and operational efficiency. My keen attention to detail and ability to manage multiple tasks seamlessly make me an asset to any retail or reception team. I am committed to delivering exceptional service and contributing positively to a team-oriented workplace.
Overview
3
3
years of professional experience
Work History
Assistant Manager
The India 3 (best of the city)
8 2023 - 8 2024
- Supervise daily operations for efficiency
- Staff Management: Address staff issues and implement disciplinary action when needed
- Ongoing Training and Support: Provide continuous training and support for staff development
- Oversee production quality and monitor/manage drink refills and kitchen inventory.
Senior Trainee, Distribution & Retail Sales, Sylhet Circle
Grameenphone Ltd.
05.2018 - 05.2020
- Achieve the sales target & other KPI
- Create & Maintain Relations with HVU segment
- Ensure positive Customer Experience at every interaction
- Ensure all type of service delivery and sales reporting.
Project Officer
Volunteer for Bangladesh
02.2017 - 03.2018
Education
Bachelor of Arts -
MC College, Sylhet
Higher Secondary Certificate - undefined
H.S.C Commerce
Secondary School Certificate - undefined
S.S.C Commerce
Skills
- Expertise in B2B and B2C sales
- Proficient in customer relationship management
- Experienced in business development and lead generation
- Knowledgeable in performance and process management forecasting
- Capable of following up on tasks in a timely and professional manner
- Experienced in contacting and communicating with high-level decision-makers
- Skilled in using MS Office applications
- Highly resourceful
- Proficient in Bengali and English, with strong skills in speaking, reading, writing, and listening
Accomplishments
- 2018, National Youth Assembly Delegate
- 2017, National Youth Assembly Delegate
- 2017, Board Completion Certificate by Volunteer for Bangladesh
- 2016, Good Governance & Capacity Building by Jaago Foundation
Personal Information
- Father's Name: Salim Ahmed
- Mother's Name: Rabeya Begum
- Blood Group: O+ (Positive)
- Nationality: Bangladeshi
- Marital Status: Married
- Religion: Islam
On job achievements
- Employee of the Month, Grameenphone Limited, Business Circle Sylhet, Sept'19
- Employee of the Month, Grameenphone Center, Sylhet, Jan'20
- Performer of the Month, Grameenphone Center, Sylhet
- Competition Key Parameter, Device, Xplore, Internet Trigger, Nov'19-Dec'19
References
Mahbubur Rahman Koyes, Manager, The India 3 (Best of the City), 2 St Mary at Hill, Monument St, London, EC3R 8EE, +44 7892 137070
Timeline
Senior Trainee, Distribution & Retail Sales, Sylhet Circle
Grameenphone Ltd.
05.2018 - 05.2020
Project Officer
Volunteer for Bangladesh
02.2017 - 03.2018
Assistant Manager
The India 3 (best of the city)
8 2023 - 8 2024
Bachelor of Arts -
MC College, Sylhet
Higher Secondary Certificate - undefined
H.S.C Commerce
Secondary School Certificate - undefined
S.S.C Commerce
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