Business development professional with robust history of driving growth and fostering partnerships. Proven ability to identify market opportunities and execute strategic initiatives for revenue generation. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Skilled in relationship building, market analysis, and project management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Development Manager
DAISY COMMUNICATION, XLN TELECOM
03.2024 - Current
Conduct market research to identify growth opportunities and industry trends.
Analyze competitive landscape to inform business development strategies.
Develop and implement strategic plans to capture new markets and drive revenue.
Build and maintain relationships with potential clients and partners.
Identify and pursue new business opportunities.
Develop proposals, presentations, and pitches tailored to client needs.
Collect, analyze, and interpret data to inform business decisions and strategies.
Create dashboards and reports to present key metrics and performance indicators to stakeholders.
Utilize data analytics tools to assess and improve business performance.
Collaborate with cross-functional teams, including marketing, sales, and product development, to align business goals.
Serve as a liaison between stakeholders to ensure alignment on business strategies and objectives.
Organize meetings to gather requirements and insights from various departments.
Monitor and evaluate the effectiveness of business development initiatives.
Develop and track (KPIs) to assess progress and areas for improvement.
Recommend strategies for process improvement based on data analysis and feedback.
Prepare and present compelling business cases to stakeholders for new projects or initiatives.
Assist in negotiating contracts and agreements with clients and partners.
Ensure all business development activities align with the company's long-term objectives.
Gather and analyze customer feedback to refine product offerings and enhance customer satisfaction.
Develop and maintain a CRM system to track leads, opportunities, and customer interactions.
Regular follow-ups and relationship-building activities with existing clients.
Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Account Manager
CPM INTERNATIONAL MARKETING
09.2023 - 03.2024
Maintain and nurture client relationships to ensure satisfaction and loyalty.
Act as the primary point of contact for clients.
Engage with clients to gather insights about their needs, challenges, and goals. Translate these findings into actionable strategies.
Regularly update clients on project progress, gather feedback, and address any concerns or issues that arise.
Collect and analyze data related to client accounts and business operations, use data to identify trends, insights, and areas for improvement.
Assess current business processes and recommend adjustments to improve efficiency, effectiveness, and alignment with client goals.
Reporting: Prepare reports and presentations for both clients and internal stakeholders that showcase performance metrics, recommendations, and strategic insights.
Develop tailored strategies for each client based on their specific needs and business objective.
Work with various internal teams (e.g., sales, marketing, operations) to align account strategies with overall business objectives.
Oversee the execution of projects related to client accounts, ensuring that deliverables meet quality standards and timelines.
Identify potential risks related to client accounts and develop mitigation strategies.
Create processes for obtaining client feedback and use this information to refine account management and business analysis practices.
Stay informed about industry trends and competitor activities to advise clients accordingly and adjust strategies as necessary.
Assistant Manager – Business Development
GULF WAREHOSING COMPANY
07.2019 - 08.2023
Research and identify new business opportunities including new markets, growth areas, trends, customers, partnerships, products and services.
Source new sales opportunities by meeting outbound call metrics and lead generation.
Identify the key decision makers and schedule face-to-face meetings where applicable.
Conduct research to identify new market opportunities and understand industry trends.
Build and maintain relationships with existing clients and potential customers.
Assist in preparing proposals and presentations for potential clients.
Support the development of business strategies to achieve sales targets and expand market presence.
Collaborate with other departments to ensure alignment in business objectives.
Participate in negotiation meetings and discussions to close deals.
Monitor and report on sales performance and business development activities.
Represent the company at trade shows, conferences, and networking events.
Collaborate with stakeholders to gather, document, and analyze business requirements.
Use analytical tools to interpret data sets, draw conclusions, and make data-driven recommendations.
Evaluate and document current business processes and identify areas for improvement.
Assess and recommend solutions for business problems or opportunities.
Assist in project planning and management, ensuring timely delivery of projects.
Create detailed documentation, including business requirements documents, use cases, and process flows.
Facilitate communication between technical and non-technical stakeholders.
Participate in testing phases to ensure that solutions are functioning as intended before implementation.
Support end-users and stakeholders during implementation and provide training on new systems or processes.
Track and update pipeline opportunities through CRM.
Close sales and achieve monthly performance goals.
Act as primary customer contact directing SOPs to the customer support team.
Assistant Manager – Corporate and Retail Sales
PROFIT HOLDINGS COMPANY
12.2013 - 06.2019
Lead the Sales department to work out the sales strategy, annual sales plan, and to plan and coordinate marketing and sales
Work out the development plan and corresponding action plan for Sales Department according to the company’s business and strategic requirements
Lead the department to develop and implement the annual work plan and budget plan
Meet the requirements of the Sales department’s key performance targets set by the company
Design and optimize the processes of the Sales Department and ensure the effective implementation of the processes
Allocate the work in the department reasonably and lead the subordinates to complete the relevant tasks
Design performance assessment targets for direct subordinates in light of the company’s performance management policy and undertake their performance assessment
Offer necessary work coaching and career development guide for subordinates based on Human resource policy of the company
Assist HR department to provide relevant skills support and training to encourage individuals’ enthusiasm and morale for working
Coordinate communication and cooperation between the Sales Department and other departments, branch organizations or external organizations so as to bring the relevant functions of the Sales Department into full play
Lead the subordinates to complete all kinds of reports and management statements that the Sales Department takes charge of and report to the supervising positions regularly
Lead the department to work out the annual sales plan and the budget plan
Coordinate the marketing.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Fleet Sales Supervisor
AUTOMAK AUTOMOTIVE COMPANY
07.2012 - 12.2013
Responsible for the B2B by Generating leads through cold calls
Selected assigned, trained and evaluated subordinate personnel and recommend and initiated associated personnel actions
Coordinated the in-fleeting of new vehicles by inspecting them upon arrival, assigning identification numbers, putting stickers on vehicles, retrieving vehicle manuals and recording various vehicle information
Coordinated the turn-back of vehicles by preparing lists of vehicles needing to be grounded, grounding and gathering vehicles, arranging to have vehicles repaired if needed
Monitored and recommended lease and spot rental rate quotations based on fleet inventory and rental reservations
Received and responded to customer and employee relations issues or problems
Coordinated and monitored staff scheduling at the rental location
Monitored and reviewed fleet inventory and maintenance records; coordinated the transfer or repair of vehicles and shuttle buses from locations to maintain proper inventory
Developed, recommended and implemented various procedures.
Telesales / Customer Service Officer
NEW EVIDENCE INTERNATIONAL COMPANY
06.2011 - 06.2012
Calling existing and potential customers to persuade them to purchase company products and services
Accurately recording details of customers’ purchase orders
Processing all customer purchases accordingly
Generating promising leads for the outside sales team to pursue
Managing customer accounts by ensuring that existing customers remain satisfied with company
Developing and sustaining solid relationships with customers to encourage repeat business
Using sales scripts proffered by the company to drive sales and respond to customer rejections
Continually meeting or exceeding daily and monthly targets with respect to call volume and sales
Working with both agencies and direct clients
Representing the interest of company in all business deal
Ensure all supporting documents are accurate, available for the customer order/shipment
Organize pick-up schedules as applicable
Compile and submit accurate, regular and timely reports as requested
Keep communication flowing with customer daily customer service
Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer
Report and document any irregularities to Supervisor immediately
Help manage current customer accounts
Deal with a high volume of inbound and outbound phone calls
Maintain relationships with carriers and customers
Provide exceptional customer service to customers and carriers
Provide quotes for customers and set up delivery as required by customers.
Business Development / Customer Service Representative
AJF GROUP
05.2010 - 05.2011
Responsible for the B2B by Generating leads through cold calls
Selling online ads (Classic and Social Media) with the ability to meet sales targets every month
Meeting or exceeding sales goals
Negotiating all contracts with prospective clients
Helping determine pricing schedules for quotes, promotions, and negotiations
Preparing weekly and monthly reports
Giving sales presentations to a range of prospective clients
Coordinating sales efforts with marketing programs
Understanding and promoting company programs
Obtaining deposits and balance of payment from clients
Preparing and submitting sales contracts for orders
Visiting clients and potential clients to evaluate needs or promote products and services.
Area Sales Supervisor
BOBO FOODS AND BEVERAGES
12.2004 - 04.2010
Co-ordination of intelligence report gathering and analysis in the region Planning, organising and coordinating the sales and marketing team in an environment in which the company’s mission and objectives are strategies accomplished in the west and nationally
Formulation and implementation of operational strategies for each territory under the west area
Ensuring efficient management of resources (human, financial, Time) and high level of motivation for the sales staff in the Southwest
Overseeing business development with full responsibility to initiate, develop expand and maintain sound business relationship, that is customer based
Achieving set targets with great emphasis on market sustainability and expansion
Through expanding and maintaining a strong customer base.
Education
Master of Science - Marketing
UNIVERSITY OF SALFORD
Manchester, United Kingdom
12.2025
Mini MBA - Business Administration
SWISS E LEARNING INSTITUTE
Switzerland
12.2014
Higher National Diploma - Business Administration and Management