Sajmir Mikli
London,Maidenhead
Summary
Versatile professional with extensive experience in web design, IT infrastructure, and technical support. Proven ability to manage complex projects, leading technology departments and delivering customized digital solutions. Expertise in server administration, network management, and brand development, ensuring high-quality results and effective customer engagement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Parsley Web & Graphic Design
Maidenhead, Berkshire
07.2022 - Current
- Directed website development and SEO strategies, improving online presence and search engine rankings.
- Built and maintained strong relationships with key clients to secure repeat business.
- Managed financial operations, including budget forecasting, expense control, and profitability analysis.
- Developed responsive website designs, improving user experience across various devices and platforms.
Second line support engineer
Rewire Security
Bristol
10.2018 - 06.2022
- Head of technical support, where I managed a team of 4 people
- Second line support for businesses and customers
- Live chat and email technical support for customers
- Configuring and good knowledge of GPS telematic devices, Teltonika, Coban, Quecklink and Concox.
- Updating devices remotely and troubleshooting via sms commands.
- Providing wiring schemes and configuration for driver identification.
- Wiring schemes and configuration for remote immobilisation.
- Connecting LoRa sensors to Teltonika devices and displaying them to the tracking platform.
- Troubleshooting m2m sims (reset on HLR, checking CDRs, usage reports, black listing and whitelisting network carries, activation, deactivation etc)
- GPS tracking and telematics company based in Bristol.
Interpreter
Global Voices UK
London
07.2017 - 06.2018
- Albanian - English - Albanian interpretation.
- Turkish - English - Turkish interpretation
Computer Engineer
PC Callout Limited
London
08.2017 - 01.2018
- On-site support engineer. Supporting businesses and clients with second line technical support.
Chief Information Officer
BTS Ltd.
Tirane
06.2016 - 02.2017
- Windows server administration
- Exchange Mail server administration
- Windows 10 support
- Office 365 support
- Www.bts.al
- Business or sector: Business and Technology Solutions
Head of IT Office
Beder University
Tirane
10.2014 - 06.2016
- IT office coordination.
- Beder Information System management.
- Linux server administration.
- Responsible for networking(mikrotik, cisco), design, installation and maintenance services.
- Assistance with training of staff and compiling procedural documentation.
- Www.beder.edu.al
- Business or sector: University
IT Specialist
Beder University
Tirane
12.2011 - 10.2014
- Maintenance of computers.
- Building and managing websites.
- Supporting users and network administrators over the telephone and by email.
- Travelling to client sites to help with installs, deployment, and troubleshooting.
- Networking and providing support for Windows, Macintosh and Linux issues etc.
Help Desk Technician
Abcom
Tirane
09.2011 - 11.2011
- Configuring, fixing and troubleshooting of routers, modems, STB etc.
- Www.abcom.al
- Business or sector: Internet Service Provider
Education
Bachelor degree - Computer Engineering
Universiteti Politeknik i Tiranes
Tirane, Albania06.2011
Master of Business Administration - Business Administration
University of the West of Scotland
London, United Kingdom02.2019
Skills
- Good communication skills gained through my experience as IT Manager
- Mentoring skills (I was responsible for training the administrative and academic staff of the University)
- website development
- search engine optimization
- GPS technology
- troubleshooting skills
- network configuration
- adaptive problem solving
Certification
- VOP-CP (Cloud Provider)
- VSP - DV (Desktop Virtualization 2016)
- VSP - SDS (Software-Defined Storage 2015)
- VSP - CP (Cloud Provider)
- VSP - NV (Network Virtualization 2016)
- VSP - BC (Business Continuity 5.8)
- VSP - Hybrid
- VSP - Mobility 2016
- VSP - MA (Management Automation 2016)
- VSP - MO (Management Operations 2016)
- VSP 2016
- VSP - SV (Server Virtualization 2016)
- EIPASS European informatics passport
Languages
Albanian
First Language
English
Advanced
C1
Turkish
Advanced
C1
Hobbies and interests
- Football
- Gym
- Swimming
- Netflix
- Traveling
Timeline
Manager
Parsley Web & Graphic Design
07.2022 - Current
Second line support engineer
Rewire Security
10.2018 - 06.2022
Computer Engineer
PC Callout Limited
08.2017 - 01.2018
Interpreter
Global Voices UK
07.2017 - 06.2018
Chief Information Officer
BTS Ltd.
06.2016 - 02.2017
Head of IT Office
Beder University
10.2014 - 06.2016
IT Specialist
Beder University
12.2011 - 10.2014
Help Desk Technician
Abcom
09.2011 - 11.2011
Bachelor degree - Computer Engineering
Universiteti Politeknik i Tiranes
Master of Business Administration - Business Administration
University of the West of Scotland