Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and interests
Timeline
Generic
Sajmir Mikli

Sajmir Mikli

London,Maidenhead

Summary

Versatile professional with extensive experience in web design, IT infrastructure, and technical support. Proven ability to manage complex projects, leading technology departments and delivering customized digital solutions. Expertise in server administration, network management, and brand development, ensuring high-quality results and effective customer engagement.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager

Parsley Web & Graphic Design
Maidenhead, Berkshire
07.2022 - Current
  • Directed website development and SEO strategies, improving online presence and search engine rankings.
  • Built and maintained strong relationships with key clients to secure repeat business.
  • Managed financial operations, including budget forecasting, expense control, and profitability analysis.
  • Developed responsive website designs, improving user experience across various devices and platforms.

Second line support engineer

Rewire Security
Bristol
10.2018 - 06.2022
  • Head of technical support, where I managed a team of 4 people
  • Second line support for businesses and customers
  • Live chat and email technical support for customers
  • Configuring and good knowledge of GPS telematic devices, Teltonika, Coban, Quecklink and Concox.
  • Updating devices remotely and troubleshooting via sms commands.
  • Providing wiring schemes and configuration for driver identification.
  • Wiring schemes and configuration for remote immobilisation.
  • Connecting LoRa sensors to Teltonika devices and displaying them to the tracking platform.
  • Troubleshooting m2m sims (reset on HLR, checking CDRs, usage reports, black listing and whitelisting network carries, activation, deactivation etc)
  • GPS tracking and telematics company based in Bristol.

Interpreter

Global Voices UK
London
07.2017 - 06.2018
  • Albanian - English - Albanian interpretation.
  • Turkish - English - Turkish interpretation

Computer Engineer

PC Callout Limited
London
08.2017 - 01.2018
  • On-site support engineer. Supporting businesses and clients with second line technical support.

Chief Information Officer

BTS Ltd.
Tirane
06.2016 - 02.2017
  • Windows server administration
  • Exchange Mail server administration
  • Windows 10 support
  • Office 365 support
  • Www.bts.al
  • Business or sector: Business and Technology Solutions

Head of IT Office

Beder University
Tirane
10.2014 - 06.2016
  • IT office coordination.
  • Beder Information System management.
  • Linux server administration.
  • Responsible for networking(mikrotik, cisco), design, installation and maintenance services.
  • Assistance with training of staff and compiling procedural documentation.
  • Www.beder.edu.al
  • Business or sector: University

IT Specialist

Beder University
Tirane
12.2011 - 10.2014
  • Maintenance of computers.
  • Building and managing websites.
  • Supporting users and network administrators over the telephone and by email.
  • Travelling to client sites to help with installs, deployment, and troubleshooting.
  • Networking and providing support for Windows, Macintosh and Linux issues etc.

Help Desk Technician

Abcom
Tirane
09.2011 - 11.2011
  • Configuring, fixing and troubleshooting of routers, modems, STB etc.
  • Www.abcom.al
  • Business or sector: Internet Service Provider

Education

Bachelor degree - Computer Engineering

Universiteti Politeknik i Tiranes
Tirane, Albania
06.2011

Master of Business Administration - Business Administration

University of the West of Scotland
London, United Kingdom
02.2019

Skills

  • Good communication skills gained through my experience as IT Manager
  • Mentoring skills (I was responsible for training the administrative and academic staff of the University)
  • website development
  • search engine optimization
  • GPS technology
  • troubleshooting skills
  • network configuration
  • adaptive problem solving

Certification

  • VOP-CP (Cloud Provider)
  • VSP - DV (Desktop Virtualization 2016)
  • VSP - SDS (Software-Defined Storage 2015)
  • VSP - CP (Cloud Provider)
  • VSP - NV (Network Virtualization 2016)
  • VSP - BC (Business Continuity 5.8)
  • VSP - Hybrid
  • VSP - Mobility 2016
  • VSP - MA (Management Automation 2016)
  • VSP - MO (Management Operations 2016)
  • VSP 2016
  • VSP - SV (Server Virtualization 2016)
  • EIPASS European informatics passport

Languages

Albanian
First Language
English
Advanced
C1
Turkish
Advanced
C1

Hobbies and interests

  • Football
  • Gym
  • Swimming
  • Netflix
  • Traveling

Timeline

Manager

Parsley Web & Graphic Design
07.2022 - Current

Second line support engineer

Rewire Security
10.2018 - 06.2022

Computer Engineer

PC Callout Limited
08.2017 - 01.2018

Interpreter

Global Voices UK
07.2017 - 06.2018

Chief Information Officer

BTS Ltd.
06.2016 - 02.2017

Head of IT Office

Beder University
10.2014 - 06.2016

IT Specialist

Beder University
12.2011 - 10.2014

Help Desk Technician

Abcom
09.2011 - 11.2011

Bachelor degree - Computer Engineering

Universiteti Politeknik i Tiranes

Master of Business Administration - Business Administration

University of the West of Scotland
Sajmir Mikli