SAJIN LAL

• Facilitated smooth shift transitions by maintaining clear, detailed shift communication sheets.
• Maintained a clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up.
• Resolved complaints to achieve full customer satisfaction.
• Facilitated smooth store operations, performing daily opening and closing functions.

• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Delivered food and drinks from kitchen to respective tables to meet timely expectations.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.

Achievements Best Employee Award For the July Month 2023

• Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
• Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
• Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
• Upheld COVID-19 cleaning and infection control standards.
• Led housekeeping teams within busy 10+ room hotels and a homestay

• Cleaning Every Rooms After Check out
• Making sure every room is clean before the check in time
• Addressed guests' problems and fulfilled special requests.
• Delivered extra linen and toiletries to meet guest needs.
• Sanitised bathrooms to uphold strict hygiene and infection control procedures.
• Secured guest rooms after performing housekeeping services.

• Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
• Sanitised bathrooms to uphold strict hygiene and infection control procedures.
• Vacuumed and dusted reception areas and walkways.
• Cleaned [Number] room hotel to achieve immaculate presentation and hygiene.
• Reported maintenance issues for prompt resolution.