Summary
Overview
Work History
Education
Skills
Websites
Certification
Publications
Languages
Timeline
Generic
Sajila Sabir

Sajila Sabir

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Support and Admin

Macguys
03.2023 - Current
  • Provided exceptional customer service, resulting in a 20% increase in customer satisfaction ratings compared to the previous quarter.
  • Collaborated with the technical team to identify recurring product issues, leading to the implementation of preventive measures that reduced product returns by 15% and enhanced customer satisfaction.
  • Generated detailed reports analyzing repair trends and customer feedback, which were used to identify areas for improvement.
  • Managed eBay store operations, including listing new products, updating product descriptions and images, monitoring inventory levels, and ensuring timely order fulfillment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Coordinator Student Affairs

Dow University of Health Sciences- one of the oldest Public University in Pakistan
02.2019 - 12.2022
  • Schedule Zoom Classes and provide technical support to the students and faculty during the class. Managed LMS of the institute and other online systems (Dynamics 365) during Covid-19 and successfully shifted to E- Learning.
  • Works directly with students to support processes and solve problems related to registration,financial aid, and payments. Serves as Liaison with main campus offices to facilitate processes and problem resolutions
  • Collected, assessed, and summarized data using graphs and statistics to generate reports for management.

Education

Master of Science - International Management And Business Development

Glasgow Caledonian University
London, United Kingdom
05.2024

MBA - Business Administration

Dow University of Health Sciences, Pakistan
01.2018

Skills

  • Administrative Support
  • Organizational/Managerial Skills
  • Communication Skills
  • Time Management Skills
  • Reporting and analysis
  • Complaint Handling
  • Customer Relations
  • Inter-department collaboration
  • Client Relationship Building

Websites

Certification


  • Visionary leadership, identity & motivation: Become a meaning maker, Macquarie University, Coursera


Publications

Impact of non-financial extrinsic factors on the performance of retail pharmacies in Karachi, JOBAMS, Karachi, Pakistan, 2017

Languages

English
Advanced
C1

Timeline

Customer Support and Admin

Macguys
03.2023 - Current

Coordinator Student Affairs

Dow University of Health Sciences- one of the oldest Public University in Pakistan
02.2019 - 12.2022

Master of Science - International Management And Business Development

Glasgow Caledonian University

MBA - Business Administration

Dow University of Health Sciences, Pakistan

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Sajila Sabir