SAJID SHARIF MUHAMMAD ZAI
Liverpool,Bootle
Summary
Sales management and business development expert with a proven track record of driving revenue growth. Strong ability to build client relationships and implement effective sales strategies. Experienced in team leadership and market analysis to meet and exceed company objectives. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Floor manager
Pizza Bar
Liverpool, Crosby
10.2023 - 01.2026
- Delivery of first-class customer service, coaching 5 team members to produce positive outcomes.
- Enforce service standards to maintain establishment reputation for excellence.
- Keep business in compliance with internal controls, industry regulations, and health and safety requirements.
- Maintain detailed and current records of inventory, personnel activities, and business finances.
- Address customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Managing daily store operations to increase efficiency.
- Addressed customer queries, improving overall satisfaction.
- Handled cash transactions efficiently reducing wait times at checkouts.
- Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
Sales Manager
Carline
ISLAMABAD
07.2021 - 08.2023
- Managed key accounts, resulting in consistent revenue generation.
- Conducted detailed market analysis to identify new opportunities.
- Led high-performance sales teams, ensuring achievement of targets.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Developed marketing plans to support department strategies.
- Coordinated promotional campaigns to boost brand visibility.
- Optimised sales methods to best engage, acquire and retain customers.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
Sales Executive
Carline
ISLAMABAD
06.2019 - 06.2021
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Drove high-level B2B sales meetings to secure targets enhancing market presence significantly.
- Crafted compelling pitches for securing high-value deals with clients.
- Streamlined sales process to enhance operational efficiency and productivity.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Managed client relationships from early stages of sales process through to post-sales
Customer Service Representative
Samsung
ISLAMABAD
02.2016 - 05.2019
- Coordinated customers with varying questions using product knowledge and service expertise.
- Administered customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Facilitated customers with product complaints, logging issues for investigation, and providing replacement items.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed 80+ daily calls, taking orders and escalated cancellations.
- Resolved customer issues, using strong interpersonal skills and conflict resolution techniques.
Education
MASTER OF BUSINESS ADMINISTRATION - BUSINESS AND MANAGEMENT
Edge Hill University
Ormskirk, England 09.2023 - 09.2024
BACHELOR OF SCIENCE - INTERNATIONAL RELATIONS
IQRA UNIVERSITY
Islamabad, Pakistan 09.2014 - 12.2017
Skills
- Persuasive Speaking Skills
- Verbal and Written Communication
- Relationship management
- Meetings and presentations
- Digital marketing understanding
- Brand promotion strategies
- Target achievement
- Communication proficiency
- Market trend awareness
- Business development
- Digital marketing
- Product presentation
- Reviewing Performance
- Time management skills
- Delegating Work
- Customer relations
- Interpersonal communications
LANGUAGES
English
Pushto
Urdu
Punjabi
Hindi
Affiliations
- Movies
- Cooking
- Cricket
- Travelling
Certification
- Microsoft Office Course.
- IELTS certificate.
References
References available upon request.
Timeline
Floor manager
Pizza Bar
10.2023 - 01.2026
MASTER OF BUSINESS ADMINISTRATION - BUSINESS AND MANAGEMENT
Edge Hill University
09.2023 - 09.2024
Sales Manager
Carline
07.2021 - 08.2023
Sales Executive
Carline
06.2019 - 06.2021
Customer Service Representative
Samsung
02.2016 - 05.2019
BACHELOR OF SCIENCE - INTERNATIONAL RELATIONS
IQRA UNIVERSITY
09.2014 - 12.2017