Customer-orientated sales professional with over 16 years of experience building relationships, retaining top accounts, and growing profit channels. Self-motivated leader with expertise in introducing products and implementing pricing models and inventory controls. Effective motivator identifying customer needs to deliver solutions. Tactical team builder and strategic planner with experience in consumer-based product sales verticals. Dedicated professional offering attention to detail and a career driven by client engagement. Looking to help boost a company's success while building long-term relationships in the position of Customer Service Executive.
Hi, I’m
Sajidh Thottathil
Birmingham,West Midlands
Summary
Overview
16
years of professional experience
Work history
AL SAYER GROUP
Showroom Sales Supervisor
01.2008
Job overview
- Authorized dealer of Toyota & Lexus in Kuwait, New Vehicles Toyota)
- Managed bookings to optimize team availability
- Supervised work of contracted employees to deliver work on schedule
- Developed team communications and information for meetings
- Managed complaints with calm, clear communication and problem-solving
- Achieved service time and quality targets
- Guided teams in product merchandising and inventory management
- Engaged with customers to better understand need and deliver excellent service
- Collaborated with team members to achieve target results
- Customized customer experiences to build brand loyalty
- Updated data bases while complying with GDPR regulations
- Prepared orders to deliver excellent presentation and quality standards
- Produced high volume orders to effectively meet customer demand
- Organized files to support efficiency and traceability
National Car Rental
Senior customer service executive
01.2008 - 06.2008
Job overview
- Kw.com )
- Handled customer billing errors, researching issues in system, and working to resolve problems and inconsistencies
- Communicated with customer through phone calls online chats and e-mails to assess customer needs and provide solutions
- Developed phone scripts for staffs to follow based on all possible scenarios to improve customer service
- Managed all complex complaints, issues, and problems to maintain customer satisfaction
- Maintained excellent customer satisfaction by delivering high quality customer service and dealing with all matters appropriately
- Coordinated and conducted staff training on new policies, procedures, company developments and regulations
- Adequately trained teams to provide excellent customer service
Thrifty Car Rental
Sales Executive
02.2006 - 01.2008
Job overview
- Thrifty.kw.com) United States' leading mobility service provider, Thrifty is a successfully expanding company throughout Europe
- Together with our licensees and partners, we are available to our customers at 3,500 services stations Worldwide
- Corporate sales, doing reservation for local and international clients
- Opening and closing of contracts on daily basis
- Receiving and then forwarding client complaints and queries to the responsible
- Department / person
- Monitoring the sales department leads and producing performance reports per the request and requirement of the Sales Manager
- Generating and maintaining proper and regular sales reports, addition to producing other targeted reports, per the request and requirement of the Management
- Data entry and maintenance of proper filing system.
Hertz Rent
Customer Service Representative
01.2005 - 01.2006
Job overview
- A Car www.hertz.com.kw ) Hertz is a wholly owned subsidiary of the Ford Motor Company and the largest Car Rental Company in the world, providing quality rental service for more than 80 years, also one of the largest suppliers of rented and leased heavy equipment in the world
- Guaranteed first class customer service enthusiastically anticipating and catering to customer needs and requirements
- Addressed customer service enquiries quickly and accurately
- Achieved company wide recognition for customer service
- Assisted in fulfillment of customer orders placed in person, via emails, online and by telephone
- Logged, tracked documented orders daily
- Assisted customer with product related queries, feedback, and complaints
- Skills ____________________________________________________________________________________
- Business Planning Cross cultural sales Background Computer skill
- Rapport and Relationship building Sales and market development Energetic
Hyson HeritageCalicut, India
Receptionist Supervisor
02.2001 - 06.2002
Job overview
- Arranged staff travel bookings and communicated clear, accurate itineraries.
- Fielded switchboard calls quickly to relevant departments for reduced phone waiting times.
- Implemented strict GDPR controls for improved compliance.
- Welcomed visitors with warmth and professionalism for positive first impressions.
- Responded to company enquiries quickly and professionally.
- Kept reception areas clean and tidy to maintain professional standards.
- Prepared conference rooms with required equipment for smooth-running meetings.
- Greeted clients and customers, providing access passes.
- Managed facility bookings and coordinated internal activities.
- Coordinated staff calendars with up-to-date availability information.
- Directed customer calls and communicated messages to relevant team members.
Education
Diploma from Computer Application
University overview
MS
University overview
PowerPoint-Skilled
SAP completed Business Objects Business Intelligence Platform
ISO Awareness Training Course.
University overview
Edinburgh Napier University
Master of Business Administration from Sales and Marketing
2022
University overview
Dissertation in A study on impact of Brand Loyalty and Customer Satisfaction
Gurukulam open University of India
Bachelor of Arts from Economics
2003
University overview
Skills
- Customer support management
- Thought leadership
- Help desk experience
- Staff performance management
- Operational improvement
- Customer needs analysis
- Complaint investigation techniques
- Problem-solving
- Communication skills
- Multilingual
- Leadership
Languages
English
Fluent
Arabic
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Fluent
Timeline
Showroom Sales Supervisor
AL SAYER GROUP
01.2008
Senior customer service executive
National Car Rental
01.2008 - 06.2008
Sales Executive
Thrifty Car Rental
02.2006 - 01.2008
Customer Service Representative
Hertz Rent
01.2005 - 01.2006
Receptionist Supervisor
Hyson Heritage
02.2001 - 06.2002
Diploma from Computer Application
MS
PowerPoint-Skilled
SAP completed Business Objects Business Intelligence Platform
ISO Awareness Training Course.
Edinburgh Napier University
Master of Business Administration from Sales and Marketing
Gurukulam open University of India
Bachelor of Arts from Economics
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