Summary
Overview
Work History
Skills
Timeline
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Sajida Begum

Summary

I am a highly motivated, enthusiastic and results -driven Assistant Manager with 8 years of experience in a fast-paced retail environment. Ability to provide exceptional support to the Store Manager and team members, and ensure smooth day-to-day operations. Excellent communication skills and attention to detail.

Overview

9
9
years of professional experience

Work History

Supervisor/Assistant Manager

Wilko
11.2015 - 09.2023
  • Worked with manager and supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and reducing discrepancies and any voids from tills.
  • Completed regular inventory counts to verify stock levels and address any discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted deadline.
  • Conducted regular audits such as health and safety and loss prevention to maintain functionality and cleanliness of store.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Adjusted product positioning and store layout accordingly.

Sales Assistant

Selfridge & Co
11.2014 - 11.2015
  • Worked as a part of online packing team – this included processing customer's orders using in–house software
  • Making sure shop floor is tidied to exacting standards at all times
  • Checking the customer's payment went through successfully before packing goods
  • Liaising with staff members at all levels
  • Dealing with complaint and queries
  • Packing orders for all around the UK, European and non-European customers
  • able to use their in-house software
  • ·able to speak to senior member of staff
  • ·packed order over 3000 goods before the deadline


Receptionist / Administrative

Age UK
07.2014 - 11.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Ad hoc duties such as photocopying, printing, copying and filing.
  • Helping clients to book travel arrangements
  • Maintaining existing filing and updating the charity's spreadsheet's.

Skills

  • opening and closing store
  • Store merchandising
  • Employee scheduling
  • Organization and Time Management
  • Multitasking
  • Team Management
  • Training
  • Decision-Making
  • Calm Under Pressure
  • Excellent Communication

Timeline

Supervisor/Assistant Manager

Wilko
11.2015 - 09.2023

Sales Assistant

Selfridge & Co
11.2014 - 11.2015

Receptionist / Administrative

Age UK
07.2014 - 11.2014

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Sajida Begum