Sajid Khan
Barking,Barking and Dagenham
Summary
Strategic planner with managerial background and forward-thinking skills. History of establishing organizational priorities, resource planning, and analyzing data. Diligent and methodical leader with project management experience.
Overview
9
9
years of professional experience
Work History
Front Desk Manager
SIP Group
Ilford, Redbridge
11.2022 - Current
- Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
- Performed inventory for keys and linen on a daily basis and included all information in audit reports.
- Attended mandatory staff meetings and brought issues to the attention of senior management.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Handled tasks and responsibilities for front office employees when the team was understaffed.
Team Leader
Hexaware Technologies PVT LTD
01.2021 - 08.2022
- Online Reputation Management - Worked in the VFS Global Escalation team (Worldwide)
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
- Set and monitored weekly targets for operational team to increase product sales and revenue.
Head of Business Operations
Football School of India
01.2018 - 12.2020
- Successfully launched & maintained 16 Branches/training centers
- Developed high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
- Led and motivated subordinates to advance employee engagement developing a high performing managerial team
- Oversee all operations, events and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
- Made high-quality investing decisions to advance the business and increase profits
- Enforced adherence to legal guidelines and in-house policies to maintain the company's legality and business ethics
- Reviewed financial and non-financial reports to devise solutions or improvements
- Built trust relations with key partners and stakeholders and acted as a point of contact for important shareholders
- Analysed problematic situations and occurrences and provided solutions to ensure company survival and growth
- Maintained a deep knowledge of the markets and industry of the company
- Devised systems to measure direct and indirect results of new policies.
- Oversaw staff operations, training and performance to accomplish objectives.
- Directed recruitment activities to select and hire talented workforce.
- Planned implementation of new organizational policies.
Business Operation Manager
Football School of India
01.2016 - 12.2017
- Consulted with C-level executives, influencing high level decision-making.
- Measured compliance to existing policies.
- Implemented proactive changes to programme operations to best meet goals.
- Coordinated strategic planning activities based on current data.
- Developed key performance indicators for tracking and evaluating new policies.
- Implemented operational business plans, establishing priorities and recommending improvements.
- Monitored and reported on ongoing projects to help achieve departmental targets.
- Negotiated agreements with diverse parties to support strategic plans.
Operations Supervisor
Football School of India
01.2014 - 12.2015
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising the work of a 35-member team.
- Monitored supply chain and managed all logistics functions for company.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximise team productivity.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Cut company operating budgets through improved staffing, resourcing and inventory management.
- Led overall direction, coordination and evaluation of department functions.
Education
Master of Business Administration - Banking and Finance
University of the West of Scotland, London
London 09/2022 -
B.Com - Finance
Calorx Teachers' University
Ahmedabad, India 2014 - 2016
Skills
- Operational support
- Facility management
- Supply negotiation
- Department management
- Financial risk analysis
- Strategic planning
- Contract management
- Compliance reviews
- Employee training
- Sales professional
- Cash handling expertise
- Business development expertise
- Financial Advising
- Strong team-builder
- Proficient in MS Office
- Project Management
- Marketing
- Staff Management
- Goals and performance
- Banking
- Revenue Generation
Languages
English
Fluent
Hindi
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Manager
SIP Group
11.2022 - Current
Team Leader
Hexaware Technologies PVT LTD
01.2021 - 08.2022
Head of Business Operations
Football School of India
01.2018 - 12.2020
Business Operation Manager
Football School of India
01.2016 - 12.2017
Operations Supervisor
Football School of India
01.2014 - 12.2015
Master of Business Administration - Banking and Finance
University of the West of Scotland, London
09/2022 -
B.Com - Finance
Calorx Teachers' University
2014 - 2016
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