Summary
Overview
Work History
Education
Skills
Engineering
Accomplishments
Timeline
CustomerServiceRepresentative

Sajid Kasim

Preston

Summary

I'm industrious and passionate individual, I thrive in a multicultural setting and take pride in my multilingual capabilities. With years of experience under my belt, I am capable of performing under pressure and meeting tight deadlines with minimal supervision. I possess exceptional communication skills that enable me to confidently handle even the most stressful circumstances. What sets me apart is my unwavering dedication to excellence. I am always striving to be the best and recognize the importance of self-learning to gain a competitive edge. Through my resilient mindset, I consistently deliver 100% efficiency in the workplace.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Tesco Mobile
09.2021 - Current
  • IT
  • Development
  • Key Responsibilities and
  • Handled customer inquiries and suggestions courteously and professionally.

Sales Advisor

Carphone Warehouse
07.2019 - 09.2021
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Developed and implemented sales strategies to increase profits.

Administrator

JF Training
11.2016 - 05.2018
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collected, validated, and distributed information to employees.

Education

Bachelor’s - Mechanical Engineering

UCLAN
England
07.2023

Skills

  • Excellent Communication
  • Planning and Coordination
  • Maintenance and Repair
  • Clerical Support
  • Analytical and Critical Thinking
  • Attention to Detail
  • Critical Thinking
  • Decision-Making
  • Written Communication
  • Good Telephone Etiquette
  • Flexible and Adaptable

Engineering

 

My engineering degree has been a transformative experience, fueling my passion for innovation and problem-solving. Throughout my academic journey, I dedicated countless hours to mastering MATLAB, harnessing its computational power to tackle complex engineering challenges with precision and efficiency. Additionally, I immersed myself in the realm of CAD using SolidWorks software, mastering the intricacies of digital design and transforming abstract concepts into tangible models. The emergence of 3D printing revolutionized my approach to prototyping, enabling me to bring my ideas to life in unprecedented ways. By harnessing high-tech machinery such as water jets and other advanced engineering equipment, I gained hands-on experience and a deeper understanding of manufacturing processes.

Undoubtedly, my engineering studies faced an unexpected hurdle when the COVID-19 pandemic struck. The sudden shift to remote learning posed significant challenges, requiring adaptability and resilience. However, I refused to let these obstacles hinder my progress. With determination and resourcefulness, I leveraged virtual tools and collaborated with peers and professors to ensure a seamless continuation of my studies. Despite the limitations imposed by the pandemic, I remained steadfast in my commitment to excellence. Through self-motivation and perseverance, I not only maintained my academic trajectory but also sought additional avenues for growth and development. The experience taught me the importance of adaptability, resilience, and embracing innovation, qualities that will undoubtedly shape my future endeavors as an engineer.

Accomplishments


  • Supervised a team of 9 staff members at a high street retail store with over thousands of customers per day.
  • Collaborated with a team of 3 for a development of an E-commerce business.
  • Completed 3 of U.K highest mountains, im under three weeks. Ben Nevis, Snowdon and Scaffel Pike.

Timeline

Customer Service Representative

Tesco Mobile
09.2021 - Current

Sales Advisor

Carphone Warehouse
07.2019 - 09.2021

Administrator

JF Training
11.2016 - 05.2018

Bachelor’s - Mechanical Engineering

UCLAN
Sajid Kasim