Saiyeda Aamina
Slough
Summary
An enthusiastic and dedicated individual with a strong passion for customer support, having completed 5 GCSEs at Uxbridge College. Committed to building a successful career, I am now seeking a full-time position to apply my acquired knowledge and skills for the benefit of the organization.
As a motivated Fitness Instructor, I excel in assisting clients of various fitness levels in achieving their fitness goals. I firmly believe that health is a conscious lifestyle choice essential for longevity and happiness.
Overview
3
3
years of professional experience
Work History
Fitness Coach/Certified Personal Trainer
Buzz Gym
01.2024 - Current
- Developed group classes that focused on strength, cardio, and flexibility training to engage clients and keep them motivated
- Improved class participation by developing programs to meet needs relevant to age and activity levels.
- Oversaw fitness areas with practiced eye for safety or training issues.
- Discussed nutrition, weight control and general lifestyle changes with members to enhance weight loss.
- Led group exercise classes such as Bootcamp, SkipFit and Core conditioning.
- Provided gym tours to new members and assessed individual needs.
- Modified specific exercises to accommodate various skill levels for class members.
- Demonstrated usage of equipment and machines to safely execute exercise program without injury.
- Responded to inquiries from callers seeking information.
- Resolved members' problems and complaints.
- Kept reception area clean and neat to give members a positive first impression.
- Performed cleaning and organization duties.
Team Leader
Creams Cafe
09.2023 - 06.2024
- Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem and selecting the best solution.
- Provided primary customer support to internal and external customers.
- Trained and supervised a team of customer service representatives in providing quality service to customers.
- Secured daily cash by verifying totals and making nightly deposits.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Developed and implemented strategies to promote cafe products and increase sales.
Brand Ambassador
Blackjack Promotion Agency
07.2022 - 04.2024
- Boosted confidence and developed communication skills, team playing, problem-solving, and time management skills
- Collaborated effectively with management to ensure security requirements are fulfilled
- Remained calm and professional under pressure to handle difficult security emergencies
- Remained flexible in a rapidly moving environment
- Applied outstanding communication and interpersonal skills when interacting with staff and passengers
- Delivered service to exact requirements by accurately interpreting briefs
- Monitored for errors to maintain quality and performance standards
- Investigated and resolved issues within regulated guidelines.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Assistant
McDonalds
10.2021 - 05.2022
- Provided first-class customer care through efficient, helpful, friendly service, improving the likelihood of repeat custom
- Maintained food, drink, and menu knowledge, providing expert assistance with customer selections
- Followed appropriate cash handling procedures to accurately process payments amounting to £20 daily
- Ensured compliance with brand standards by enforcing and adhering to customer service policies and demonstrating best practices in food preparation
- Enforced rules for cleanliness and sanitation to ensure constant compliance with health and food safety standards
- Supported dining operations by greeting and serving guests, whilst managing front-of-house reception.
- Answered customer questions about product availability and shipment times.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Assistant
Legoland
05.2021 - 08.2021
- Based in the Food and Beverages department (Fish and Chips restaurant)
- Worked daily on the tills attending to the customers and taking orders
- Resolved customer complaints and maintained a clean and tidy checkout area
- Maintained current knowledge of highlighted sales to customers
- Delivered services to customer locations within specific timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Documented orders accurately to track sales and properly bill guests.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Level 3 Personal Training - Personal Training
ORI Gym
London South Bank 04.2024
Islamic Studies
Madina College
Online 01.2024
Gym Instructor Level 2 - Fitness Coach
ORI Gym
London South Bank 10.2023
5 GCSEs -
Uxbridge College
Uxbridge, United Kingdom05.2021
Skills
- Communications
- Customer Service
- Time Management
- Cleanliness
- Problem Solving
- Food Safety
- Customer Satisfaction
- Multitasking
- Leading classes
- POS Systems
- Cash Handling
- Customer Engagement
- Conflict resolution techniques
- Complaint Handling
- Passport reviews
- Documentation And Reporting
- Detail Oriented
- Adaptability and Flexibility
Languages
Urdu
Advanced
C1
English
Advanced
C1
Hobbies
- Swimming
- Horseback Riding
- Archery
- Henna Designing
Timeline
Fitness Coach/Certified Personal Trainer
Buzz Gym
01.2024 - Current
Team Leader
Creams Cafe
09.2023 - 06.2024
Brand Ambassador
Blackjack Promotion Agency
07.2022 - 04.2024
Customer Service Assistant
McDonalds
10.2021 - 05.2022
Customer Service Assistant
Legoland
05.2021 - 08.2021
Level 3 Personal Training - Personal Training
ORI Gym
Islamic Studies
Madina College
Gym Instructor Level 2 - Fitness Coach
ORI Gym
5 GCSEs -
Uxbridge College
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