Saiuday Konda
Sustainability & Product Quality Specialist
London,LND
Summary
Experienced circular retail and recovery leader with 7+ years of IKEA experience in the UK and India. Expertise in driving product recovery operations, implementing digital solutions, and guiding cross-functional teams. Deep understanding of IKEA's circularity goals and customer-focused commercial strategies. Committed to sustainability, quality assurance, and regulatory compliance. Skilled communicator with a track record of improving processes, promoting sustainability, and fostering team growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Quality & Recovery Backup / Recovery Lead
IKEA
08.2022 - Current
- Lead recovery operations and managed product return flows to improve profitability and circular sales.
- Trained and led co-workers in ReShop & ReUse platform, boosting online recovery effectiveness.
- Acted as PQS backup, leading safety and deviation reporting.
- Created and maintained commerciality in the As-Is area.
- Designed and implemented plant-saving initiative as part of local sustainability drive.
- Collaborated with sales and logistics to optimize internal product flow.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- PAT Certified for Electrical Equipment Testing | Ensuring Safe and Compliant Handling of Electronic Products within IKEA Standards
Recovery & Customer Experience Co-worker
IKEA
05.2018 - 07.2020
- Supported launch of IKEA Recovery operations in Hyderabad.
- Handled returns, performed quality checks, and ensured seamless recovery workflows.
- Trained new co-workers in best recovery practices and safe handling.
- Actively supported sustainability and zero-waste campaigns.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Master of Science - Business Management (Sales & Marketing Specialization)
Brunel University London
London, United Kingdom06-2022
Bachelor of Business Administration -
Bharathiar University
Skills
- Agile & Collaboration: Agile Methodologies Cross-functional Teamwork Stakeholder Engagement Facilitation Team Leadership
- Recovery & Quality Management: Product Recovery Returns Handling (325s, 320s, 390s, 450s) Quality Control Sales Stop Management ReShop & ReUse Operations
- Process Improvement & Sustainability: Lean Principles Continuous Improvement Process Mapping SOP Development Sustainability Initiatives Live Lagom Ambassador
- Digital & Analytical Tools: Microsoft Excel (Advanced) Power BI KPI Dashboard Design Data Analysis IKEA Systems (ReShop Platform, Internal Tools)
- Leadership & People Development: People Management Coaching & Mentoring Shift Coordination Interviewing & Recruitment Stakeholder Communication
- Customer Focus & Operational Excellence: Customer Experience Management Problem-solving Decision-making Time Management Multitasking Adaptability
Certification
- IKEA Product Quality & Safety Protocols
- Circular Economy & Sustainability Workshops
- Coaching & Leadership in Retail
- Deviation Handling & Waste Management
Accomplishments
- ReShop & Reuse Super User: Trained and coached teams in digital circular sales.
- Live Lagom Ambassador: Led sustainability workshops and local campaigns.
- Co-worker of the Month (Twice): Recognized for innovation and collaboration.
- Founder: Plant-Saving Program to reduce green waste.
- Deputy Area Co-worker Committee Member: Represented team voice to leadership.
Languages
English (Fluent)
Hindi (Fluent)
Telugu (Fluent)
Kannada (Fluent)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Quality & Recovery Backup / Recovery Lead
IKEA
08.2022 - Current
Recovery & Customer Experience Co-worker
IKEA
05.2018 - 07.2020
Master of Science - Business Management (Sales & Marketing Specialization)
Brunel University London
Bachelor of Business Administration -
Bharathiar University
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