Sai Tarun Karnatakam

• Reduced patient wait times by coordinating over 500 appointments and optimising the clinic's scheduling processes.
• Ensured on-time delivery of materials by liaising with vendors and improving supply chain processes, resulting in uninterrupted clinic operations.
• Increased patient satisfaction by 20% by assisting in pre-screening and dispensing processes for over 700 patients, improving the overall customer experience.
• Achieved 100% compliance with NHS regulations by processing over 300 NHS claims within a year with zero regulatory breaches, ensuring smooth and compliant healthcare operations.
• Resolved 250+ customer inquiries via phone and email to improve customer satisfaction by providing professional and timely service.

As a Stocktake Auditor at RGIS, I was responsible for conducting efficient and accurate inventory counts for retail clients, including major supermarkets and high-street stores. My key responsibilities included:

• Maintained inventory accuracy by conducting stock audits for 30+ retail clients, ensuring compliance with retail standards and preventing stock discrepancies.
• Prevented potential financial losses of £50,000 by reconciling inventory discrepancies during audits, improving client profitability and operational efficiency.
• Improved audit completion time by leading a team of 5 stock counters, streamlining processes and ensuring tasks were completed on schedule with high accuracy.
• Enhanced stock replenishment efficiency by 15% within three months through meticulous identification and reporting of discrepancies across inventories of over 1,000 items per audit. This initiative led to a 10% reduction in stock discrepancies and improved store replenishment turnaround times by 20%. These improvements significantly contributed to streamlined supply chain operations for major retail partners, including Tesco, Sainsbury's, Home Bargains, and Iceland.