Saisri Kothapalli
London
Summary
Accomplished professional with extensive expertise in bar operations and exceptional customer service. Demonstrates advanced proficiency in POS systems, inventory management, and food safety. Proven leadership and training acumen, fostering a team-first approach in high-pressure environments. Adept at multitasking, prioritisation, and creative problem-solving to ensure operational efficiency. Career goal: to leverage strong organisational skills and mixology expertise to enhance beverage preparation and overall customer satisfaction.
Overview
2024
2024
years of post-secondary education
Work history
Waitress
- Delivered outstanding dining experiences by providing attentive service and ensuring guest satisfaction
- Maintained an in-depth knowledge of the menu to make informed recommendations to guests
- Processed orders efficiently using POS systems and ensured timely delivery of food and beverages
- Assisted with cleaning duties to maintain a welcoming and hygienic environment
- Resolved customer concerns with professionalism and efficiency, ensuring repeat patronage
Bartender
- Crafted a wide array of beverages, including classic cocktails, wines, and custom creations tailored to guests' preferences
- Maintained an organized and clean bar area, adhering strictly to health and safety standards
- Provided an engaging and friendly environment that encouraged customer loyalty and repeat visits
- Managed inventory and restocked supplies to ensure smooth bar operations during peak hours
- Collaborated with team members to handle high-volume periods effectively without compromising quality
- Trained junior bartenders on mixology techniques and service etiquette to uphold operational standards
Supervisor
- Directed daily operations to ensure seamless service and a superior customer experience
- Delegated tasks and coordinated staff schedules to maximize team efficiency and productivity
- Conducted comprehensive training sessions to improve staff knowledge and service delivery
- Oversaw inventory management and optimized resource usage to minimize waste and maintain profitability
- Acted as the primary point of contact for resolving escalated customer concerns, fostering positive outcomes
- Monitored and analyzed performance metrics to implement strategies that enhanced service quality and operational success
Education
MSc - Computer Science
ANGLIA RUSKIN UNIVERSITY
Skills
- Exceptional customer service
- Interpersonal communication
- Advanced proficiency in POS systems
- Inventory management
- Multitasking
- Prioritization
- High-pressure environments
- Expert knowledge of food safety
- Hygiene
- Bar operations
- Leadership
- Training acumen
- Team-first approach
- Creative problem-solving
- Adaptability
- Strong organizational skills
- Operational planning
- Mixology
- Beverage preparation expertise
- Effective communication
Custom
Available upon request.
Timeline
Waitress
Bartender
Supervisor
MSc - Computer Science
ANGLIA RUSKIN UNIVERSITY
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