SAI ROHITH GOLLENA
Housnlow,United Kingdom
Summary
Dedicated professional with extensive experience in analyzing service call issues and implementing effective solutions. Proven ability to foster strong customer relationships through excellent interpersonal skills. Consistently delivers high-quality service and support, enhancing customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work history
Sortation Operatve
Amazon
Weybridge, Surrey
11.2024 - 01.2025
- Sorted and scanned over 1,000 parcels daily using conveyor systems and handheld scanners.
- Ensured accurate routing of packages according to delivery zones and deadlines.
- Collaborated with team members to achieve hourly sortation targets and minimise bottlenecks.
- Maintained clean workspace, adhering strictly to safety protocols.
Customer Support Agent
Arvato LTD
Slough
09.2024 - 11.2024
- Provided technical support and troubleshooting during each customer call.
- Completed data entry services to maintain accurate records.
- Engaged with customers over phone to resolve technical issues efficiently.
- Demonstrated empathy towards customer needs, fostering retention and loyalty.
Warehouse Operative
challenge trg
Weybridge, Surrey
04.2024 - 08.2024
- Achieved inventory accuracy rate of 98.5% by conducting regular stock checks.
- Executed order picking and packing tasks efficiently.
- Demonstrated strong teamwork and effective time management skills.
- Packed orders for timely dispatch to customers and retail outlets.
Customer Support Advisor
Regus
Hammersmith, Hammersmith and Fulham
06.2023 - 12.2023
- Managed appointment scheduling and calendar coordination to optimise time management.
- Demonstrated proficiency in MS Office and CRM systems to enhance operational efficiency.
- Executed data entry and maintained accurate records to support organisational goals.
- Utilised strong communication and interpersonal skills to foster effective collaboration.
Technical Support Associate
CRTL-S DATA CENTER
Hyderabad, India
04.2020 - 01.2023
- Collaborated with subject matter experts to support engineers on new releases and service packs.
- Managed team inquiries through voice, chat, email, and logged cases efficiently.
- Contributed to Helpdesk operations to ensure prompt and high-quality ticket handling.
Senior Technical Support Executive
Tech Mahindra
Hyderabad, India
05.2018 - 04.2020
- Handled escalated calls, delivering 1st and 2nd Level Technical Support to end-users.
- Raised incident notifications and ensured successful service restoration through diligent follow-up.
- Conducted troubleshooting and provided technical support while completing data entry during each call.
Technical Support Executive
Wipro
Hyderabad, India
01.2017 - 05.2018
- Crafted high-quality content to engage target audiences and boost brand loyalty.
- Implemented effective social media strategies to increase engagement and brand awareness.
- Managed and edited high-quality visuals to enhance content aesthetics and audience engagement.
Apprenticeship Trainee
Cyient
Hyderabad, India
07.2016 - 01.2017
- Worked for the project of Bombardier which includes designing of locomotive.
- Taking responsibility & learning new concepts of designing for better resolution of the project.
- Understood and interpreted blueprints, schematics, and other technical documents.
Education
Mechanical Engineering
Mallareddy college of Engineering and Technology.
Hyderabad, India /2012 - /2016
Skills
- Technical proficiency
- Data entry proficiency
- Warehousing experience
- Issue resolution
- Quality Control
- Customer interaction
Timeline
Sortation Operatve
Amazon
11.2024 - 01.2025
Customer Support Agent
Arvato LTD
09.2024 - 11.2024
Warehouse Operative
challenge trg
04.2024 - 08.2024
Customer Support Advisor
Regus
06.2023 - 12.2023
Technical Support Associate
CRTL-S DATA CENTER
04.2020 - 01.2023
Senior Technical Support Executive
Tech Mahindra
05.2018 - 04.2020
Technical Support Executive
Wipro
01.2017 - 05.2018
Apprenticeship Trainee
Cyient
07.2016 - 01.2017
Mechanical Engineering
Mallareddy college of Engineering and Technology.
/2012 - /2016
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