Anna Mansurova
London
Summary
Dedicated professional with a strong passion for the hospitality industry, demonstrating exceptional order taking efficiency and proficiency in culinary terminology. Skilled in time management and adept at adjusting to fast-paced environments, ensuring seamless multitasking under pressure. Proven ability to handle difficult customers with tact and utilise electronic ordering systems effectively. Committed to advancing within the hospitality sector, leveraging core competencies to drive success and enhance customer satisfaction.
Energetic and motivated individual with strong customer service background and excellent communication skills, eager to contribute to team-oriented environment. Proven ability to handle high-pressure situations and deliver exceptional service, alongside solid organisational skills. Aiming to bring positive impact to Food and beverage team member role.
Overview
3
3
years of professional experience
Work History
Food and beverage team member
Holiday Inn Regents Park
London
08.2024 - Current
- Worked in a 339 bedroom hotel as a strong team member working in every area of F&B including lunches and dinners for meetings and event spaces
- Enhanced dining experience with attentive and prompt service.
- Took part in team meetings; contributed valuable feedback on improving operations.
- Trained new team members to maintain quality service standards.
- Assisted in special event preparations; created memorable experiences for attendees.
- Worked closely with management in various events and private dinners gained experience in working for large events and meetings
- Handled guest complaints, resulting in repeat business from satisfied customers.
F&B Team Member
Thistle Holborn - The Kingsley
London
06.2022 - 01.2023
- Upheld company policies strictly, fostering compliant work environment.
- Worked in a 129 bedrooms hotel expertise in smooth and efficient customer service
- Maintained high standards of food hygiene, securing customer trust.
- Achieved efficient workflow with proper time management.
- Catered special events professionally, enhancing overall guest experience.
- Utilised POS systems proficiently for seamless order processing and payment handling.
- Enhanced customer experience by providing excellent service and product knowledge.
- Delivered high-quality service to customers, resulting in repeat business.
- Implemented upselling techniques to enhance revenue generation for establishment.
- Assisted in inventory management for maintaining optimal stock levels.
Education
Bachelor of Laws - Law
King Danylo University
Ivano Frankvisk06.2022
Skills
- Order taking efficiency
- Culinary terminology
- Hospitality industry passion
- Time management proficiency
- Adjusting to fast-paced environment
- Multitasking under pressure
- Handling difficult customers
- Electronic ordering systems
Timeline
Food and beverage team member
Holiday Inn Regents Park
08.2024 - Current
F&B Team Member
Thistle Holborn - The Kingsley
06.2022 - 01.2023
Bachelor of Laws - Law
King Danylo University
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