SAIRA SAFDAR
Manchester,England
Summary
Friendly and driven individual with strong communication and problem-solving skills and the ability to quickly adapt to new challenges. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Overview
1
1
year of professional experience
Work History
Customer service representative
Teleperformance UK
Bolton,, England
03.2023 - 08.2024
.
- Facilitated customer loyalty programmes to enhance customer retention.
- Participated in team meetings sharing best practices for improving service delivery.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Participated in regular training to maintain up-to-date knowledge on company policies.
- Processed inbound customer calls, providing information on service upgrades
Education
Certificate in DATA Level 3 - Data Analyst
Netcom
England 10.2024 -
GCSEs - English and Maths
Bolton College
Bolton 09.2022 - 06.2023
Master of Business Administration - Finance
University of Sindh
Pakistan 09.2008 - 07.2010
Skills
- Microsoft Office
- Basic computer knowledge
- customer service (on the phone)
- communication skills
- Interpersonal skills
- Quick learner
- Problem solver
- Zendesk
- Salesforce
- CRM
- SQL (Basic)
- Python(Basic)
- Team management
Timeline
Certificate in DATA Level 3 - Data Analyst
Netcom
10.2024 -
Customer service representative
Teleperformance UK
03.2023 - 08.2024
GCSEs - English and Maths
Bolton College
09.2022 - 06.2023
Master of Business Administration - Finance
University of Sindh
09.2008 - 07.2010
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