Delivery-focused professional with experience supporting and leading work across regulated environments, including audits, contract consolidation, training delivery, and team coordination. Strong stakeholder engagement and risk awareness, with a practical approach to translating governance requirements into effective operational processes. Distinction holder in the ICA Advanced Certificate in Governance, Risk, and Compliance.
Overview
8
8
years of professional experience
2028
2028
years of post-secondary education
Work history
Compliance Team Lead
First Intuition South Limited
Reading
2025.01 - Current
Line management and overseeing workload allocation and performance in achieving compliance objectives.
Delivered compliance training sessions to different teams, increasing policy adherence.
Provided senior management with insights on regulatory changes and updated policies for enhanced risk management.
Oversaw consolidation of three regional apprenticeship contracts into a single agreement following a merger.
Championed national charity strategy, generating over £10,000 through fundraising efforts and engaging presentations to audiences of up to 300.
Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Compliance Officer
First Intuition Limited
2023.01 - 2024.12
Lead the development and implementation of compliance frameworks, ensuring alignment with regulatory standards and internal policies.
Conduct audits, identify risks, and implement corrective actions to mitigate compliance breaches.
Design and deliver compliance training sessions to groups of up to 50 staff, improving policy awareness and adherence.
Advise senior management on regulatory developments and revise policies to support effective risk management.
Collaborate cross-functionally to embed compliance into business operations.
Temp HR Assistant
Salvation Army
2022.11 - 2023.01
Assisted in recruitment processes by screening CVs and coordinating interviews.
Maintained employee records and ensured they were up to date and compliant with legal regulations.
Supported onboarding processes for new hires, including training coordination and documentation.
Healthcare Partner
Lloyds Pharmacy
2017.08 - 2022.10
Provided healthcare advice and dispensed prescription medications.
Ensured legal compliance and accuracy of prescriptions, maintaining high standards of confidentiality.
Managed communications with healthcare professionals and suppliers to ensure operational efficiency.
Zero-hour contract
Graduate Intern
Ministry of Justice
2022.07 - 2022.09
Liaised with judges, barristers, and solicitors to coordinate court hearings and managed interpreters under time constraints.
Prepared reports regarding defendants' custody time limits and suggested improvements for court efficiency.
Analysed financial data related to court costs, recommending strategies to reduce adjournments and optimize resource usage.
Education
Advanced Certificate - Governance, Risk, and Compliance
International Compliance Association
Law LLB - Law
Newcastle University
2019.01 - 2022.01
Skills
Operational Delivery Experience supporting and leading delivery of operational initiatives, coordinating activities across teams, and ensuring workstreams progress against agreed objectives and timelines
Risk, Issue, and Action Management Skilled in identifying operational and delivery risks, assessing impact, tracking actions, and implementing practical mitigations to maintain continuity and quality
Process & Policy Implementation Strong experience translating policy and regulatory requirements into clear, workable processes that support day-to-day operations and consistent delivery
Change & Training Delivery Designed and delivered training to support operational change, improve consistency, and embed new ways of working across teams
People & Workload Management Proven line management experience, including workload planning, prioritisation, performance oversight, and supporting team development to meet delivery objectives
Stakeholder & Cross-Functional Coordination Confident communicator working with senior leaders and cross-functional teams to align priorities, resolve issues, and deliver shared outcomes
References
References available upon request
Timeline
Compliance Team Lead
First Intuition South Limited
2025.01 - Current
Compliance Officer
First Intuition Limited
2023.01 - 2024.12
Temp HR Assistant
Salvation Army
2022.11 - 2023.01
Graduate Intern
Ministry of Justice
2022.07 - 2022.09
Law LLB - Law
Newcastle University
2019.01 - 2022.01
Healthcare Partner
Lloyds Pharmacy
2017.08 - 2022.10
Advanced Certificate - Governance, Risk, and Compliance