Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic

Saira Begum

Birmingham

Summary

I am a highly motivated and organized professional with a strong focus on customer service and teamwork. While I can work independently and use my initiative, I am also comfortable following established guidelines when necessary. I am dedicated, loyal, and hardworking, with the ability to connect easily with people at all levels, from senior management to colleagues and customers. With extensive experience in face-to-face customer interactions, I am committed to delivering the highest level of service. I take pride in performing to the best of my ability, whether working individually or as part of a team. I am seeking a challenging customer service role where I can continue to exceed customer expectations and grow both personally and professionally. Driven by ambition, I am always looking for opportunities to expand my skills and achieve set targets and goals.

Overview

9
9
years of professional experience
9
9
years of post-secondary education

Work history

Senior support officer

Input Housing
02.2024 - Current


  • Improved service quality for customer satisfaction.
  • Promote Independence: Encourage and support individuals to do tasks on their own where possible.
  • Offer Emotional Support: Listen and provide emotional care, helping individuals cope with challenges.
  • Support Social Interaction: Help individuals engage in social activities and maintain relationships.
  • Develop Care Plans: Work with healthcare professionals to create and follow care plans tailored to the individual’s needs.
  • Provide Safeguarding: Ensure the safety and well-being of the individual, reporting any signs of neglect or abuse.
  • Encourage Participation: Support individuals in community activities and help them access services or events.
  • Maintain Records: Keep accurate records of care, activities, and any incidents or concerns.
  • Advocate for the Client: Help individuals voice their needs and rights to relevant agencies or family members.
  • I handle various administrative tasks, including preparing reports, maintaining daily logs, updating contact sheets, documenting incidents, as well as managing filing, printing, and laminating.
  • Managing trainee workers, I oversee and train new staff members, providing coaching and guidance to help them succeed in their roles.

Makeup artist

Freelancing Makeup
09.2023 - 11.2024
  • Consult with Clients: Discuss makeup needs and preferences for events.
  • Create Custom Looks: Apply makeup tailored to the client’s features and occasion.
  • Stay Updated on Trends: Keep up with the latest makeup styles and techniques.
  • Recommend Products: Use and suggest makeup products suited to different skin types.
  • Provide Event Makeup: Offer makeup services for weddings, parties, photoshoots, etc.
  • Travel to Clients: Apply makeup on location as needed.
  • Build a Portfolio: Showcase different looks to attract new clients.
  • Work with Other Professionals: Collaborate with photographers and stylists on shoots.
  • Ensure Cleanliness: Keep tools and products sanitized for safety.
  • Prep Skin: Advise on skincare and prep skin before makeup application.
  • Touch-Ups: Offer makeup touch-ups during events.
  • Manage Bookings: Schedule appointments and communicate with clients.
  • Promote Services: Market services on social media and through other channels.
  • Teach Makeup Tips: Offer advice on applying makeup for everyday or special occasions.


Customer service advisor

Birmingham City Council
10.2022 - 09.2023
  • Assist with Tenancy Queries: Answer questions from tenants about their tenancy agreements, rent payments, and rights.
  • Process Rent Payments: Help tenants make payments for rent, ensure payments are up to date, and offer advice on payment options.
  • Handle Maintenance Requests: Log and track maintenance issues or repairs needed on council properties (e.g., plumbing, heating, or general repairs).
  • Resolve Housing Issues: Address tenant concerns related to issues such as overcrowding, repairs, noise complaints, or disputes between tenants.
  • Provide Housing Information: Give information about available council properties, housing eligibility, or transfer requests for tenants.
  • Support with Tenancy Renewals: Assist tenants with the renewal process for their tenancy agreements.
  • Assist with Applications: Help tenants apply for housing benefits or other relevant support services.
  • Manage Complaints: Address complaints related to estate management, such as issues with communal areas or neighborhood concerns.
  • Coordinate Estate Inspections: Help arrange inspections of council properties and estates to ensure they meet health and safety standards.
  • Promote Community Initiatives: Inform tenants about local programs, events, or improvements to the estate or neighborhood.
  • Maintain Records: Keep accurate records of tenant inquiries, issues, repairs, and communications to ensure everything is tracked and resolved.

Transport Planner/ Administrator

YETO (Your External Transport Operator)
03.2022 - 09.2022
  • Booking Drivers: Arrange and schedule drivers for deliveries or pickups.
  • Managing the Mailbox: Handle and respond to emails related to transport, deliveries, or logistics.
  • Talking to Drivers: Communicate with drivers to provide instructions, check progress, or solve any issues.
  • Looking at Quotes: Review and compare quotes from transport providers to find the best options.
  • Working on Excel: Use Excel to track deliveries, update schedules, and manage transport data.
  • Saving PODs: Save Proof of Deliveries (PODs) to confirm that deliveries have been made.
  • Emailing Clients: Send updates, confirm bookings, or communicate important information to clients.

Consultant

Bodyshop @ Home
12.2018 - 12.2019
  • Building a Client Base: Actively grow and maintain a loyal customer base by connecting with new clients and nurturing existing relationships.
  • Meeting Client Demands: Understand and respond to the unique needs of each customer, providing personalized recommendations.
  • Product Advice: Advise clients on The Body Shop products, helping them choose items that suit their needs, whether for skincare, haircare, or cosmetics.
  • Managing Stock Intake: Keep track of product inventory, placing orders, and ensuring you have the right stock to meet customer demand.
  • Customer Interaction: Engage with clients through various channels (e.g., phone, email, social media) to discuss products, offer promotions, or provide support.
  • Aftercare: Follow up with clients after purchases to ensure satisfaction, address any concerns, and offer guidance on product use.
  • Hosting Parties: Organize and host product parties at customers' homes, showcasing products and building a network of potential clients.
  • Sales & Promotion: Promote special offers, new products, or exclusive deals to boost sales and increase brand visibility.

Recruitment Coordinator/Payroll/Receptionist

Niyaa People
06.2015 - 03.2018
  • Managing Contracts: Input contracts into the system for both clients and employees.
  • Tracking Temps: Monitor temps working for other agencies to ensure compliance and prevent overlap.
  • Client & Temp Care: Provide support to both clients and temporary workers to ensure satisfaction.
  • Booking Interviews: Schedule and arrange interviews for job candidates.
  • Sector Events: Source, attend, and assist with industry events to network and promote the business.
  • Updating Boards: Keep the internal board updated with current information about candidates and roles.
  • Candidate Attribution: Ensure that all candidates are properly recorded and attributed within the system.
  • Learning & Observing: Observe and learn from colleagues to gain more knowledge and improve skills.
  • Liaising with Job Centres: Work with job centres to source potential candidates for available roles.
  • Compliance Checks: Ensure candidates have completed necessary compliance steps before starting work.
  • Setting Up Alerts: Set up notifications (e.g., watchdog alerts) for important updates.
  • Reference Tracking: Use a reference tracker to manage candidate references and ensure they’re completed.
  • Sales & Payroll: Assist with sales-related tasks and help with payroll processing.
  • Processing CVs: Review and scan CVs, ensuring they're filed correctly for recruitment purposes.
  • Consultant Support: Assist consultants by helping them make calls to clients and customers.
  • Reception Duties: Manage the reception area by greeting visitors, answering calls, and ensuring the area is clean and organized.
  • Dealing with Complaints: Address and resolve customer complaints in a professional and efficient manner.
  • Helping Clients & Candidates: Assist clients in finding the right job matches and help candidates connect with suitable employers.
  • Aftercare: Follow up with both clients and candidates to ensure satisfaction with the service provided.

Sales Assistant and Stylist

Sonique Dresses
12.2016 - 05.2017
  • Welcoming Customers: Greet customers as they enter the store and make them feel welcome.
  • Assisting with Dress Selection: Help customers choose their ideal prom dress by offering styling advice and guiding them through different options.
  • Taking Orders: Process customer orders for dresses, including sizes, colors, and special requests.
  • Handling Customer Queries: Answer any questions customers may have about the dresses, sizing, delivery, or return policies.
  • Maintaining Store Appearance: Ensure the store is clean, tidy, and visually appealing by keeping the shop floor organized.
  • Mannequin Dress Changes: Regularly change the dresses displayed on mannequins to showcase new arrivals and seasonal styles.
  • Providing Personalized Service: Offer one-on-one styling consultations to help customers find the best fit and style for their body type and prom theme.
  • Creating a Positive Shopping Experience: Ensure customers have an enjoyable shopping experience by providing excellent service and offering expert advice.
  • Supporting Sales Goals: Contribute to sales targets by encouraging upselling and promoting accessories or add-ons like shoes, jewelry, and wraps.

Education

One Year Online Course -

P Louise Makeup Academy
01.2023 - 12.2023

VTCT Level 3 NVQ - Beauty Therapy

01.2019 - 12.2019

VTCT Level 3 NVQ - Nail Technology

01.2018 - 12.2018

VTCT Level 3 NVQ - Makeup Artistry

01.2018 - 12.2018

Level 3 Business and Administration - Apprenticeship

Intec Business Colleges
01.2017 - 12.2017

Level 2 Business Admin - Apprenticeship

Positive Outcomes
01.2015 - 12.2016

GCSE's - English C, Maths D, Level 2 Science - Pass, BTEC P.E - Pass, BTEC Sports Leaders - Pass, Level 2 Work skills - Pass, Level 2 Extended Diploma ICT - Pass, Level 2 Health and Social Care - Pass

Lords wood Girls School
01.2013 - 12.2015

Functional Skills Level 1 - English Pass

Functional Skills Level 2 - English Pass

Functional Skills Level 1 - Maths Pass

Skills

  • Communication: Strong verbal and written communication
  • Problem-Solving: Ability to identify issues and find solutions
  • Teamwork: Comfortable working in teams
  • Leadership: Experience leading and motivating teams
  • Adaptability: Flexible in fast-paced environments
  • Conflict Resolution: Skilled at resolving disputes
  • Time Management: Efficient at prioritizing tasks
  • Attention to Detail: Careful and thorough with work
  • Multitasking: Able to handle multiple tasks at once
  • Growth Mindset: Eager to learn and improve
  • Resilience: Calm and productive under pressure
  • Confidence: Comfortable speaking in front of groups

Languages

English
Fluent
Urdu
Fluent

Custom

In my spare time, I enjoy going to the gym and spending quality time with my family. I’m a fun-loving, upbeat person who enjoys having a laugh and getting along with everyone while always showing respect. I thrive on meeting new people and building connections every day. Looking ahead, I’m eager to further develop my skills with the goal of eventually opening my own business. In the workplace, I remain calm under pressure and am able to handle a variety of situations with confidence. I also have a keen eye for detail. Additionally, I hold a first aid qualification, which was valid until 2019.

Timeline

Senior support officer

Input Housing
02.2024 - Current

Makeup artist

Freelancing Makeup
09.2023 - 11.2024

One Year Online Course -

P Louise Makeup Academy
01.2023 - 12.2023

Customer service advisor

Birmingham City Council
10.2022 - 09.2023

Transport Planner/ Administrator

YETO (Your External Transport Operator)
03.2022 - 09.2022

VTCT Level 3 NVQ - Beauty Therapy

01.2019 - 12.2019

Consultant

Bodyshop @ Home
12.2018 - 12.2019

VTCT Level 3 NVQ - Nail Technology

01.2018 - 12.2018

VTCT Level 3 NVQ - Makeup Artistry

01.2018 - 12.2018

Level 3 Business and Administration - Apprenticeship

Intec Business Colleges
01.2017 - 12.2017

Sales Assistant and Stylist

Sonique Dresses
12.2016 - 05.2017

Recruitment Coordinator/Payroll/Receptionist

Niyaa People
06.2015 - 03.2018

Level 2 Business Admin - Apprenticeship

Positive Outcomes
01.2015 - 12.2016

GCSE's - English C, Maths D, Level 2 Science - Pass, BTEC P.E - Pass, BTEC Sports Leaders - Pass, Level 2 Work skills - Pass, Level 2 Extended Diploma ICT - Pass, Level 2 Health and Social Care - Pass

Lords wood Girls School
01.2013 - 12.2015

Functional Skills Level 1 - English Pass

Functional Skills Level 2 - English Pass

Functional Skills Level 1 - Maths Pass

Saira Begum