Saira Batool
Wolverhampton
Summary
Reliable and hardworking individual with experience in customer service and fast-paced environments. Friendly, approachable, and confident dealing with customers. Works well in a team and is able to adapt quickly. Seeking a role in catering or retail. Reliable individual with background in customer service and operational roles. Delivered exceptional service through effective communication and teamwork. Focused on contributing to catering or retail environments.
Overview
8
8
years of professional experience
Work History
Mail Sorter
Royal Mail
01.2014 - 01.2015
- Sorted and packed mail efficiently to ensure timely delivery
- Coordinated tasks to consistently meet strict deadlines in a fast-paced environment
- Sorted mail into correct county, city, street and house order, ready for carrier pickup.
- Collaborated with team members to manage large volumes of mail during peak periods.
- Managed effectively and efficiently during busy mail processing periods, particularly during Christmas and other holidays.
Administrative Assistant (Volunteer)
TLC College
Wolverhampton
01.2013 - 01.2014
- Managed calls and provided administrative support to ensure smooth operations
- Organised records and addressed enquiries to enhance information accessibility
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
Restaurant Assistant
Gourmet Restaurant
Lahore
01.2010 - 01.2013
- Supported food preparation and service to ensure timely delivery of high-quality meals
- Worked collaboratively with team in fast-paced setting to enhance service efficiency
- Ensured cleanliness and hygiene standards to maintain safe dining environment
Call Centre Assistant
Lahore Call Centre
Lahore
01.2007 - 01.2010
- Handled customer enquiries promptly to ensure satisfaction
- Provided information and resolved customer issues to enhance service experience
- Monitored cleanliness and organisation of assigned areas, addressing any issues immediately.
- Established friendly rapport between groups of individuals.
- Greeted guests upon arrival, providing a warm welcome and directing them to their seats.
Education
EDI Entry Level 3 - Preparing for Employment
01-2014
IT for Employment Course -
01-2013
ESOL Entry 3 - English
Skills
- Customer Service
- Teamwork
- Time Management
- Organisation
- Working Under Pressure
Additional information
Flexible, quick learner, and available for immediate work
References
Available on request
Languages
English
Proficient
C2
Urdu
Proficient
C2
Timeline
Mail Sorter
Royal Mail
01.2014 - 01.2015
Administrative Assistant (Volunteer)
TLC College
01.2013 - 01.2014
Restaurant Assistant
Gourmet Restaurant
01.2010 - 01.2013
Call Centre Assistant
Lahore Call Centre
01.2007 - 01.2010