Sainath Badam
Overview
4
4
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Innovation Analyst
Unitemps Staffordshire University
, United Kingdom
05.2022 - 08.2022
- Analyze client's requirements in their business
- Identifying stakeholders and communicating with them to understand challenges
- To provide a business solution after a deep analysis of clients' requirement
- Implementation of cloud solutions Azure and AWS services
- Suggestions to their website based on HTML, WordPress
- Enabling cookies to track information
- Discovering the scope of Automating daily tasks
- Implementation of chatbots over the website
- Skills: Microsoft Azure
- Amazon Web Services (AWS)
- Artificial Intelligence (AI)
- Project Planning
- Cloud Computing
Information Technology Support Analyst
NVT Group
Birmingham
07.2022 - 08.2022
- Supporting internal users of Commonwealth games Birmingham 2022 and the Media team with IT issues, which include:
- Building devices based on the image and the role they are assigned for
- Validating and assigning SharePoint permissions
- Assisting users on network and connectivity issues
- Managing Google admin account to reset user accounts and move the devices to their OU
- Managing Azure active directory for user access
- Skills acquired: Azure Virtual Machines
- Remote Access
- Operations Management
- Google admin console
- SharePoint Administration
Associate Service delivery coordinator
DXC Technology
Bangalore
02.2020 - 01.2022
- Responsible for providing Premium support to VP, Business administrators on Windows, Outlook/OneDrive/OneNote issues
- Managing User permissions with Azure IAM for distribution groups
- Co-ordination with Escalation Engineers and reporting Outlook bugs on a bridge call
- Analyzing ETL logs and access permissions/assigning permissions related to 0365 to internal users
- Co-ordination with Exchange and SharePoint teams for cross-functional device/access related issues
- Providing a detailed report of a bug to Escalation engineers and the Product team for review
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on the In-App Experience Project
- Skills acquired: Business-to-Business (B2B)
- Microsoft Azure
- Customer Service Operations
- Cloud Computing
- Technical Support
- Project Management
Senior Technical Support Associate
Unisys
Hyderabad, India
05.2019 - 02.2020
- Working with internal users and resolving their queries related to windows 7,8,10 and VPN issues
- Creating tickets, resolving them as per the SLA and documenting /Escalating them as per requirement
- Supporting users on Microsoft internal VPN, Outlook, Office 365, products and troubleshooting complex issues related to them
- Handling complex situations and supporting users Globally by taking remote access of their machines
- Maintaining Quality and adherence over the calls and offline queues
- Supporting users over Call /Chat/Offline
- Ensuring the issue is resolved on first call
- Ensuring Satisfaction over the resolution provided
- Skills: Business-to-Business (B2B)
- Microsoft Azure
- Customer Service Operations
- Cloud Computing
- Technical Support
- Project Management.
Associate
Genpact
Hyderabad, Stoke on Trent, India
03.2018 - 05.2019
- Providing (Front of Site) and call support to the customers
- Maintaining composure and patience in case of difficult customer situations
- Following over 100 leads a week and develop a closing rate of about 40 to 50 percent
- Solving customer issues on chat/call or as per the SLA
- Ensuring 100% customer satisfaction on the Call
- Solving customer issues on the call or as per the SLA and ensuring customer satisfaction
- Working on various server management tools like WHM, Cpanel and Plesk
- Skills: Amazon Web Services (AWS)
- Customer Service Operations
- Technical Support
Education
Masters - Computer Science
Staffordshire University
Stoke-on-Trent, STE 01.2022 - 06.2023
Bachelors - computer science
Mahatma Gandhi Institute of Technology
08.2014 - 05.2014
Skills
Customer Service Operations
Timeline
Information Technology Support Analyst
NVT Group
07.2022 - 08.2022
Innovation Analyst
Unitemps Staffordshire University
05.2022 - 08.2022
Masters - Computer Science
Staffordshire University
01.2022 - 06.2023
Associate Service delivery coordinator
DXC Technology
02.2020 - 01.2022
Senior Technical Support Associate
Unisys
05.2019 - 02.2020
Associate
Genpact
03.2018 - 05.2019
Bachelors - computer science
Mahatma Gandhi Institute of Technology
08.2014 - 05.2014