Overview
Work History
Education
Skills
Timeline
Generic

Sainath Badam

Overview

4
4
years of professional experience
1
1
year of post-secondary education
3
3
Languages

Work History

Innovation Analyst

Unitemps Staffordshire University
, United Kingdom
05.2022 - 08.2022
  • Analyze client's requirements in their business
  • Identifying stakeholders and communicating with them to understand challenges
  • To provide a business solution after a deep analysis of clients' requirement
  • Implementation of cloud solutions Azure and AWS services
  • Suggestions to their website based on HTML, WordPress
  • Enabling cookies to track information
  • Discovering the scope of Automating daily tasks
  • Implementation of chatbots over the website
  • Skills: Microsoft Azure
  • Amazon Web Services (AWS)
  • Artificial Intelligence (AI)
  • Project Planning
  • Cloud Computing

Information Technology Support Analyst

NVT Group
Birmingham
07.2022 - 08.2022
  • Supporting internal users of Commonwealth games Birmingham 2022 and the Media team with IT issues, which include:
  • Building devices based on the image and the role they are assigned for
  • Validating and assigning SharePoint permissions
  • Assisting users on network and connectivity issues
  • Managing Google admin account to reset user accounts and move the devices to their OU
  • Managing Azure active directory for user access
  • Skills acquired: Azure Virtual Machines
  • Remote Access
  • Operations Management
  • Google admin console
  • SharePoint Administration

Associate Service delivery coordinator

DXC Technology
Bangalore
02.2020 - 01.2022
  • Responsible for providing Premium support to VP, Business administrators on Windows, Outlook/OneDrive/OneNote issues
  • Managing User permissions with Azure IAM for distribution groups
  • Co-ordination with Escalation Engineers and reporting Outlook bugs on a bridge call
  • Analyzing ETL logs and access permissions/assigning permissions related to 0365 to internal users
  • Co-ordination with Exchange and SharePoint teams for cross-functional device/access related issues
  • Providing a detailed report of a bug to Escalation engineers and the Product team for review
  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the In-App Experience Project
  • Skills acquired: Business-to-Business (B2B)
  • Microsoft Azure
  • Customer Service Operations
  • Cloud Computing
  • Technical Support
  • Project Management

Senior Technical Support Associate

Unisys
Hyderabad, India
05.2019 - 02.2020
  • Working with internal users and resolving their queries related to windows 7,8,10 and VPN issues
  • Creating tickets, resolving them as per the SLA and documenting /Escalating them as per requirement
  • Supporting users on Microsoft internal VPN, Outlook, Office 365, products and troubleshooting complex issues related to them
  • Handling complex situations and supporting users Globally by taking remote access of their machines
  • Maintaining Quality and adherence over the calls and offline queues
  • Supporting users over Call /Chat/Offline
  • Ensuring the issue is resolved on first call
  • Ensuring Satisfaction over the resolution provided
  • Skills: Business-to-Business (B2B)
  • Microsoft Azure
  • Customer Service Operations
  • Cloud Computing
  • Technical Support
  • Project Management.

Associate

Genpact
Hyderabad, Stoke on Trent, India
03.2018 - 05.2019
  • Providing (Front of Site) and call support to the customers
  • Maintaining composure and patience in case of difficult customer situations
  • Following over 100 leads a week and develop a closing rate of about 40 to 50 percent
  • Solving customer issues on chat/call or as per the SLA
  • Ensuring 100% customer satisfaction on the Call
  • Solving customer issues on the call or as per the SLA and ensuring customer satisfaction
  • Working on various server management tools like WHM, Cpanel and Plesk
  • Skills: Amazon Web Services (AWS)
  • Customer Service Operations
  • Technical Support

Education

Masters - Computer Science

Staffordshire University
Stoke-on-Trent, STE
01.2022 - 06.2023

Bachelors - computer science

Mahatma Gandhi Institute of Technology
08.2014 - 05.2014

Skills

Customer Service Operationsundefined

Timeline

Information Technology Support Analyst

NVT Group
07.2022 - 08.2022

Innovation Analyst

Unitemps Staffordshire University
05.2022 - 08.2022

Masters - Computer Science

Staffordshire University
01.2022 - 06.2023

Associate Service delivery coordinator

DXC Technology
02.2020 - 01.2022

Senior Technical Support Associate

Unisys
05.2019 - 02.2020

Associate

Genpact
03.2018 - 05.2019

Bachelors - computer science

Mahatma Gandhi Institute of Technology
08.2014 - 05.2014

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Sainath Badam