Saima Jan
Cheadle,Cheshire
Summary
Experienced professional with expertise in customer relationship management, sales strategy development, and business development. Demonstrates strong skills in team leadership, product knowledgeability, and target achievement focus, with a proven ability to enhance brand promotion strategies. Adept at luxury travel arrangements, global travel regulations, and destination research, leveraging comprehensive knowledge of fares, ticketing processes, and global distribution systems (GDS). Committed to delivering exceptional customer service while driving business growth and fostering long-term client relationships.
Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Overview
35
35
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work history
MANAGER
GLOBE TRAVEL MANAGEMENT
Cheadle, StockportCheshire
11.2023 - Current
- Developed new business opportunities for enhanced revenue generation.
• Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
• Implemented innovative ideas for better relationship management practices.
• Drove sales initiatives that resulted in increased market share.
• Built lasting relationships with key stakeholders through consistent engagement activities.
• Identified growth opportunities through comprehensive market research.
• Secured new business opportunities with successful networking events.
• Delivered high-quality products to increase customer satisfaction.
• Handled group bookings efficiently; meeting unique needs of each traveller.
• Facilitated smooth holiday experiences by managing all aspects of travel bookings.
• Managed complex itineraries for multi-destination trips, ensuring client satisfaction.
• Prepared comprehensive travel itineraries using accessible formats for customers. - Delivered high-quality products to increase customer satisfaction.
MANAGER
MASTERFARE
04.2003 - 10.2023
- Company Overview: Preferred agents for Etihad, British Airways, Emirates, Qatar and Saudi
- As preferred agents for Etihad, British Airways, Emirates, Qatar and Saudi, negotiating and contracting group bookings
- Building and maintaining good relationships with all airlines
- Managing / Contracting operations for additional flights to Middle East
- Constructing and delivering presentations promoting Masterfare to preferred airlines
- Negotiating, organizing and leading familiarization trips for key clients
- Organizing and hosting corporate client events
- Negotiating sponsorships with Hajj Awards, Umrah Connect, Islam Channel and Manchester University Islamic Society
- Manage client accounts nationally and maintain good relationships
- Manage all telephone activities, advertising campaigns and sales promotions in order to achieve set targets, as set by the Director
- Efficient Management of reservations/ ticketing operation using Galileo/Sabre and Amadeus
- Managing and processing Luxury Travel for VIP clients
- Manage flight allocations for Groups
- Manage the office resources, constantly monitoring performance and financial indicators, and acting as necessary, in order to achieve budget
- Recognize and develop systems in order to promote growth and efficient productivity
- Overseeing the recruitment and selection and of staff
- Dealing with disciplinary matters and customer complaints
- Managing Health and Safety procedures
- Preferred agents for Etihad, British Airways, Emirates, Qatar and Saudi
RESERVATION / TICKETING SUPERVISOR
TRAVELPACK
04.2001 - 03.2003
- Provide current and comprehensive information to the clients on optimal routings of quality airlines, escorted tours, self-drive tours, cars and hotel reservations worldwide
- Develop and maintain excellent rapport with clients and travel suppliers to facilitate excellent service
- Achieve set targets as agreed with the Manager
- Managing ticketing issuance for the Manchester office and reconciling BSP daily
SENIOR BUSINESS TRAVEL CONSULTANT
CSR TRAVEL
06.2000 - 03.2001
- Contributing towards maintenance and retention of accounts, including growth of existing business
- Co-ordinating Group Corporate Travel to attend International Trade Fairs
- Promoting leisure products to corporate clients
- Provide current and comprehensive information to the clients on optimal routings of quality airlines, car and hotel reservations
- Recognise and develop systems in order to promote growth and efficient productivity
SENIOR BUSINESS TRAVEL CONSULTANT
AMERICAN EXPRESS
02.2000 - 05.2000
- Provide current and comprehensive information to the clients on optimal routings of quality airlines, car and hotel reservations
- Utilising established procedures to meet or exceed pre-determined performance and productivity standards
- Develop and maintain excellent rapport with clients and travel suppliers to facilitate excellent service
BRANCH MANAGER
USIT CAMPUS
05.1999 - 02.2000
- Achieve or exceed targets set as agreed with Managing Director
- Initiating marketing activities within location to increase revenue
- Coaching, motivating and leading team of six people
- Managing all financial transactions, which include daily banking, invoice reconciliation, petty cash and supplier payments
TICKETING SUPERVISOR
ELEGANT RESORTS
10.1998 - 04.1999
- Ensure workload is carried out within ticketing set targets
- Implementation of quality control to meet or exceed company standards
- Manage BSP department ensuring relevant objectives are completed
- Recognise and develop systems within the department in order to promote growth and efficient productivity
- Positively motivating, leading and coaching team of eleven people
BRANCH MANAGER
DNATA TRAVEL (UK) LTD
09.1995 - 09.1998
- Organising and co-ordinating sales/marketing and reservations/ ticketing in line with company procedures
- Maximising sales throughout consol, leisure, retail and corporate travel
- Assisting DNATA UK Management team with the implementation of all telephone activities, advertising campaigns and specified sales promotions in order to achieve set targets
- Conducting presentations representing DNATA at Travel Trade promotions
- Accountable for all financial transactions, which included daily banking, invoice reconciliation, petty cash and BSP
- Providing leadership/coaching to a team of nine staff
RESERVATIONS MANAGER
GAZELLE TRAVEL (UK) LTD
06.1990 - 08.1995
- Efficient management of reservations/ticketing operation
- Liaising with customers, agents and airlines internationally
- Organising and implementing marketing strategies
- Managing and training a reservations team of five
Education
BA (honours) -
Business Management
ManchesterNational Diploma - undefined
Tourism Management
Travel Agency Competence - undefined
Level 1
Travel Agency Competence - undefined
Level 2
Skills
- Customer Relationship Management
- Product Development
- Sales Strategy Development
- Customer Service
- Team Leadership
- Product Knowledgeability
- Target Achievement Focus
- Brand Promotion Strategies
- Business Development
- Luxury Travel Arrangements
- Global Travel Regulations
- Travel Arrangements
- Business Travel
- Destination Research
- Fares and Ticketing Processes
- Global Distribution System (GDS) Knowledge
Certification
IATA Reservations & Ticketing
Sabre CRS
Amadeus CRS
Custom
163 Styal Road, Heald Green, Cheshire, SK8 3TX, 07703399669, 11/08/70, British, Married, Full
Timeline
MANAGER
GLOBE TRAVEL MANAGEMENT
11.2023 - Current
MANAGER
MASTERFARE
04.2003 - 10.2023
RESERVATION / TICKETING SUPERVISOR
TRAVELPACK
04.2001 - 03.2003
SENIOR BUSINESS TRAVEL CONSULTANT
CSR TRAVEL
06.2000 - 03.2001
SENIOR BUSINESS TRAVEL CONSULTANT
AMERICAN EXPRESS
02.2000 - 05.2000
BRANCH MANAGER
USIT CAMPUS
05.1999 - 02.2000
TICKETING SUPERVISOR
ELEGANT RESORTS
10.1998 - 04.1999
BRANCH MANAGER
DNATA TRAVEL (UK) LTD
09.1995 - 09.1998
RESERVATIONS MANAGER
GAZELLE TRAVEL (UK) LTD
06.1990 - 08.1995
National Diploma - undefined
Tourism Management
Travel Agency Competence - undefined
Level 1
Travel Agency Competence - undefined
Level 2
BA (honours) -
Business Management
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