Saikumar Gadde
Manchester
Summary
A junior HR consultant with 5 years background in employee management, hiring, training and benefits. Highly detail-oriented and organized. Human resources management professional skilled in negotiating and administering labor agreements and arbitrating grievances. Human Resource executive who works with other executives to translate business strategies into HR actions that drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Officer(NYSC)
Adecco
03.2024 - 08.2024
- Maintained up-to-date knowledge of store ATM policies regarding issuance, spoilage and Lost.
- Organized weekly activity reports for ATM issues and customer complaints and requests
- Created new processes and systems for increasing customer service satisfaction.
- Excelled in exceeding daily credit/debit card application goals.
- Worked as a team member performing operational duties, and call-over of transactions
- Increased territory sales by bringing in a Deposit goal of N 100,000,000.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Assisted customers with complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Developed 10 new customer prospects or referrals.
- Kept abreast of rapidly evolving technology.
Technical Recruiter
Smashville Burger Co.uk
11.2020 - 03.2024
- Coordinated all department functions for team of 25 employees.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries.
- Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
- Successfully established effective systems for record retention by creating database for daily correspondence tracking.
- Standardized department filing system to increase efficiency.
- Improved communication efficiency as primary liaison between departments, clients and vendors.
- Increased meeting efficiency by developing meeting agendas.
Junior HR Consultant
Accenture
08.2019 - 07.2020
- Advised managers on organizational policy matters and recommend needed changes.
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Directed personnel, training and labor relations activities.
- Identified staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Developed Job descriptions
Education
Master of Science - Computer Science
Wrexham Glyndwr University
Wrexham, United Kingdom07.2023
Bachelor of Science - Computer Engineering
Kakatiya University
Warangal ,India08.2019
Skills
- Hiring and retention
- Training and development
- Recruiting
- Compensation/payroll
- Employee relations
- Labor agreements
- Compensation administration
- Regulatory compliance
- Personnel records maintenance
- Affirmative Action compliance
- New hire orientation
- Exceptional interpersonal skills
- Mediation expertise
Interests
Reading, Playing Chess, Scrabble and Football
Languages
English(Fluent)
Skills
Academic, Accounting, Accounting systems, Accounts receivable, Administrative, ATM, Banking, Benefits, Budget, Interpersonal and Communication, Competitive, Computer applications, Counselling, Customer Service, Decision making, Designing, Ms-Excel, office, Outlook, Ms-PowerPoint, Ms-Word, Performance appraisals, Performance management, Policies, Presentations, Progress, recruitment, Relationship management, reporting, Research, Retail, safety, sales, staff training, staffing, Typing speed, vendor management, View, workshops
Timeline
Customer Service Officer(NYSC)
Adecco
03.2024 - 08.2024
Technical Recruiter
Smashville Burger Co.uk
11.2020 - 03.2024
Junior HR Consultant
Accenture
08.2019 - 07.2020
Master of Science - Computer Science
Wrexham Glyndwr University
Bachelor of Science - Computer Engineering
Kakatiya University
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