Sai Krishna Shastry

• Supervising and managing staff, including hiring, training, and evaluating performance

• Ensuring customer satisfaction by providing excellent customer service

• Ensuring compliance with all relevant laws and regulations

• Developing and implementing promotional activities to increase customer awareness

• Analyzing sales data and developing strategies to maximize sales

• Developing and maintaining relationships with suppliers and vendors

• Developing and implementing policies and procedures to ensure efficient operations

• Investigating customer issues and providing solutions.

• Analyzing customer data to identify trends and areas of improvement.

• Developing and implementing customer service policies and procedures.

• Training and coaching customer service representatives.

• Monitoring customer service representatives performance and providing feedback.

• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Managed high-performing teams to deliver quality customer service and stable profits.
• Analyzed accounting and financial data to get holistic view of company financial health.