Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Saiid Chelali

London,Greenwich

Summary

A polite, friendly and extremely capable receptionist, with a passion for delivering excellent administrative support. I hold excellent communication and listening skills, that allow me to communicate successfully with all clients and guests, face-to-face and over the phone. I am capable of being responsible for answering the telephone, responding to emails, greeting guests and providing a range of administrative support. I am a great people person, therefore providing excellent customer service comes naturally. I have a working knowledge of Microsoft Office and other administrative tools. As a polite, enthusiastic, self motivated individual, combines with my experience and expertise, I believe that I would make a great asset to your administration team.

Overview

7
7
years of professional experience

Work history

Warehouse Picker

Ocado
Erith, Bexley
08.2022 - 03.2023
  • Accurately packed and picked high-volume orders in fast-paced environments.
  • Completed work orders and packing slips with accuracy.
  • Safely moved and stored stock to protect company assets.
  • Recorded daily productivity and customer information.
  • Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
  • Kept clean working area, reporting any issues to management.
  • Carried out routine housekeeping duties in warehouse environment for organised spaces and stock.

Delivery Driver

Uber Eats
South East London, City of London
08.2021 - 07.2022
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Checked food and drink orders for accuracy before leaving restaurant.
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
  • Ensured correct orders were collected from restaurants upon arrival to minimise customer dissatisfaction.
  • Provided outstanding takeaway experience by delivering food on time with friendly demeanour.
  • Collected orders from various restaurant locations quickly.
  • Verified orders with customers upon delivery.
  • Stored and delivered food while maximising food safety.
  • Alerted customers about delays to pickup or delivery to foster satisfaction.

Waiter

Park Plaza Hotel
River Bank, City of London
08.2017 - 08.2021
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.

Waiter

Wetherspoons
Woolwich, City of London
02.2016 - 02.2017
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Education

A-Levels - Sport

Harris Academy Greenwich
London
09/2015 - 07/2017

GCSEs -

Harris Academy Greenwich
London
09/2010 - 07/2015

Skills

  • Exemplary customer service
  • Professionally presented
  • Excellent customer service and welcoming guests
  • Conflict management
  • Guest services
  • Payment processing
  • Reservations systems
  • Administrative skills
  • Hospitality services
  • Time management
  • Attention to detail
  • Self-motivated

Languages

English
Native
Arabic
Native
French
Advanced

Timeline

Warehouse Picker

Ocado
08.2022 - 03.2023

Delivery Driver

Uber Eats
08.2021 - 07.2022

Waiter

Park Plaza Hotel
08.2017 - 08.2021

Waiter

Wetherspoons
02.2016 - 02.2017

A-Levels - Sport

Harris Academy Greenwich
09/2015 - 07/2017

GCSEs -

Harris Academy Greenwich
09/2010 - 07/2015
Saiid Chelali