SAIF TUFAIL
Edinburgh
Summary
Customer-focused professional with hands-on experience in property management and a background in financial services. Skilled in building relationships, resolving issues, and supporting clients during stressful situations. Pursuing formal property education while seeking a Trainee Property Manager role to contribute to and grow within the Edinburgh property sector.
Overview
4
4
years of professional experience
Work History
Property Assistant
Family Portfolio
01.2025 - Current
- Coordinated repairs and maintenance, sourced quotes, and resolved issues promptly to maintain tenant satisfaction.
- Assisted with tenant onboarding and communication, addressing day-to-day property queries to enhance tenant experience.
- Managed small residential portfolio, liaising directly with tenants and contractors to ensure smooth operations.
- Gained knowledge of property inspections and tenancy regulations.
- Undertaking property education to build long-term knowledge of the sector.
Client Services Representative
Aegon
01.2024 - 01.2025
- Handled inbound queries with professionalism and empathy during sensitive incident, providing reassurance and guidance.
- Provided clear explanations and resolved issues efficiently, maintaining accurate records to facilitate follow-up.
- Supported large-scale remediation programme for legacy customers, ensuring their concerns were addressed effectively.
Client Services Representative
abrdn
12.2023 - 02.2024
- Managed client accounts, addressing inquiries and resolving issues to enhance customer satisfaction.
- Handled account queries and processed requests to enhance overall customer experience.
- Developed strong relationships with clients through regular communication, enhancing customer loyalty.
- Provided telephony support for WRAP platform customers and financial advisers to resolve inquiries efficiently.
- Listened to clients to identify requirements and prepare accurate tickets for further action.
Mortgage Customer Services
Lloyds Banking Group
01.2023 - 06.2023
- Acted as first point of contact for mortgage customers, addressing simple and complex needs effectively.
- Delivered product information, resolved complaints, and promoted digital services to enhance customer experience.
- Collaborated with colleagues to maintain consistent service delivery across customer interactions.
Customer Service Apprentice
NatWest Bank
11.2021 - 09.2022
- Assisted vulnerable customers with form filling and provided branch support to ensure access to services.
- Supported customers in resolving banking issues related to fraud, lost/stolen cards, and payments.
- Developed communication and problem-solving skills while navigating customer interactions in a regulated environment.
Education
CPD Accredited Course - Wealth Through Property
Touchstone Education
01-2026
Property Mentorship Programme -
Real Property Scotland
01-2026
Higher Qualifications - English, Physical Education
01-2021
National 5 Qualifications - Administration & IT, English, History, PE, Mathematics, Modern Studies
01-2021
Skills
- Property interest
- Tenant communication
- Repairs coordination
- Property management
- Customer service excellence
- Issue resolution
- Complaints handling
- Strong communicator
- Organised
- Proactive
- Team player
Custom Section
- 2026, CPD Accredited Course: Wealth Through Property, Touchstone Education
- 2026, Property Mentorship Programme, Real Property Scotland
- 2021, English, B, Physical Education, C
- 2020, 2021, Administration & IT, B, English, C, History, C, PE, B, Mathematics, C, Modern Studies, C
Hobbies and Interests
- Boxing – Regular training at Coppola Boxing Gym; amateur bouts at middleweight.
- Football – Enthusiastic follower of Scottish and Premiership football.
- Travel – Enjoy exploring new places with family and friends.
Timeline
Property Assistant
Family Portfolio
01.2025 - Current
Client Services Representative
Aegon
01.2024 - 01.2025
Client Services Representative
abrdn
12.2023 - 02.2024
Mortgage Customer Services
Lloyds Banking Group
01.2023 - 06.2023
Customer Service Apprentice
NatWest Bank
11.2021 - 09.2022
CPD Accredited Course - Wealth Through Property
Touchstone Education
Property Mentorship Programme -
Real Property Scotland