Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
Generic
Saif-Ali Sultan Rashid

Saif-Ali Sultan Rashid

Chiswick

Summary

Experienced Crew Trainer focused on maximising team success by providing new members with optimal training and support. Possessing current Food Hygiene certificate and extensive knowledge of food safety, cleaning and sanitising procedures. Hardworking teaching professional organised in running successful vocational classes. Mixes instruction, demonstration and hands-on opportunities to build student knowledge and confidence. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

8
8
years of professional experience

Work History

Crew Trainer

McDonald's
London
09.2017 - Current
  • Responsible for crew training and ensuring operational efficiency.
  • Supported teams to achieve shift targets such as service times or waste minimisation.
  • Greeted customers warmly and provided friendly service, leading crew by example.
  • Developed employees' skills in new tasks or stations.
  • Maintained current knowledge of company standards and up-to-date food safety regulations.
  • Reinforced hygiene and food safety procedures.
  • Provided one-on-one coaching to employees needing improvement in performance.
  • Trained [Number] employees in customer service, food safety and performance requirements.
  • Received and processed cash and card payments accurately.
  • Set positive examples for team members by demonstrating quality service.
  • Assigned tasks and responsibilities to crew members based on individual ability and experience
  • Role modelled ideal behaviour and standards across multiple stations.
  • Provided regular feedback and constructive criticism on employee performance.
  • Demonstrated techniques to students, showing correct methods and safe approaches for different actions.
  • Mentored junior employees to improve accuracy and efficiency when taking orders.
  • Encouraged professional development and goal setting for all staff.
  • Identified training needs and recommended action to appropriate supervisor.
  • Drove compliance to company standards by reinforcing rules and procedures.
  • Inspected class tools and equipment for wear and completed regular maintenance.
  • Observed students to identify areas of knowledge or skill gaps, and re-demonstrated key information.

Chairperson

Aviation Society
London
09.2023 - 08.2025
  • Led and organized various aviation-related events and activities.
  • Facilitated decision making by building consensus and developing solutions.
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
  • Served as official representative of organisation to public groups or government agencies.
  • Chaired shareholder meetings, disseminating information and fielded questions.
  • Put in place clear controls for financial administration and business management.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Established budgets based on historical, current and forecasted business data.

Education

Food and Beverage Service (NVQ Level 2) -

Hammersmith and Fulham College
09.2020 - 05.2021

NVQ Level 1 in Food and Beverage - undefined

Southall College
09.2014 - 05.2015

Airline and Air Transport Management -

West London University
09.2022 -

Skills

  • Customer Service
  • Training and Development
  • Event Planning
  • Food Safety and Hygiene
  • Cash handling
  • Payment Processing
  • Product knowledge
  • Opening and closing procedures
  • Public speaking
  • Data Entry
  • Lesson planning
  • Complaint resolution
  • Performance Management
  • Curriculum Development
  • Curriculum preparation
  • Individualised instruction
  • People development

Languages

English
Urdu

Custom

Hospitality Events, Worked on organizing and managing hospitality events including the Macmillan Coffee Morning and events at Hammersmith Town Hall.

Timeline

Chairperson

Aviation Society
09.2023 - 08.2025

Airline and Air Transport Management -

West London University
09.2022 -

Food and Beverage Service (NVQ Level 2) -

Hammersmith and Fulham College
09.2020 - 05.2021

Crew Trainer

McDonald's
09.2017 - Current

NVQ Level 1 in Food and Beverage - undefined

Southall College
09.2014 - 05.2015
Saif-Ali Sultan Rashid