Saidhbhe O Shea
London
Summary
Digital Humanities and Information Technology graduate with a successful transition into the dynamic world of Investment Funds, where I exceeded expectations in a role I hadn't initially envisioned. Rapidly acquiring and mastering procedures, I acquired skills in project management, presentation delivery, time management, and embraced collaborative teamwork. My journey continued in Canada, where I took on a pivotal role with a Music Record Label. Working more independently, I further developed my expertise in time management and self-motivation. I am enthusiastic about surpassing expectations and reaching my utmost potential in my next role, aiming to become the very best version of myself.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Royalty Processing Assistant
Nettwerk Music Group
London, United Kingdom
12.2021 - Current
- Conducted thorough reviews of artist contracts, ensuring meticulous attention to detail and compliance with legal requirements.
- Utilised advanced Excel skills to handle various tasks, demonstrating proficiency in spreadsheet management and data analysis.
- Spearheaded multiple projects aimed at optimizing and streamlining outdated processes, contributing to enhanced efficiency and productivity.
- Identified inefficiencies and suggested process improvements to reduce operation backlogs.
- Cultivated and sustained open lines of communication with artists, ensuring a collaborative and supportive environment.
- Maintained regular contact with head of departments, to strengthen relationships with both artists and artist managers.
- Demonstrated a proactive approach in addressing concerns and needs, promoting a harmonious and positive working relationship.
- Committed to an ongoing initiative aimed at consistently improving the overall experience for artists with the company.
Custody Associate
Clearstream Financial Services Custodian Bank
Cork, Ireland
09.2019 - 06.2021
- Facilitated seamless transfer orders of shares, orchestrating a variety of tasks throughout the day to enable customers to efficiently move assets in and out of their accounts.
- Developed and delivered engaging presentations to multiple employees within the company, effectively communicating complex information and promoting understanding across various teams.
- Managed customer inquiries via emails and phone calls, providing timely updates on their transfer orders and ensuring a high level of customer satisfaction.
- Established effective communication channels with Transfer Agents, proactively following up on orders and responding promptly to client inquiries
- Demonstrated leadership by assuming the role of Team Lead in a cross-departmental project, offering insights into team responsibilities and fostering collaboration among different departments.
- Conducted shadowing sessions, allowing colleagues to observe and learn from my work, contributing to knowledge-sharing and team development.
Administrative assistant
ProServiceTechniciansLTD
Kerry, Ireland
08.2018 - 08.2019
- Provided exceptional daily customer service via phone and email, addressing inquiries promptly and ensuring a positive customer experience.
- Proficiently navigated and utilized Salesforce, QuickBooks Online Accounting Systems, and the Realex Payments system, showcasing technical expertise in managing diverse software platforms.
- Coordinated technician visits by efficiently scheduling appointments with customers, ensuring optimal service delivery.
- Managed the end-to-end process of ordering parts from suppliers, dispatching them to technicians, and coordinating return visits to customers for installations or repairs.
- Played a key role in the quoting process, creating detailed estimates for parts and boiler replacements tailored to customer needs.
- Handled daily payments for completed jobs and managed monthly direct debits for commercial maintenance contracts, demonstrating financial acumen and attention to detail in transaction processing.
Education
Bachelors of Honours degree in Digital Humanities -
09.2016 - 06.2019
Skills
- Proactive and Enthusiastic Professional
- Versatile Team Player with Strong Independent Work Skills
- Exceptional Communication Skills
- Meticulous Attention to Detail
- Strong Time Management
- Strong Presentation Skills
- Effective Time Management and Prioritization Skills
- Project Management
Section name
Passionate about music and sports, I actively curate a YouTube channel featuring my singing covers. Additionally, I enjoy watching sports games, and enjoy playing tennis from time to time.
Timeline
Royalty Processing Assistant - Nettwerk Music Group
12.2021 - Current
Custody Associate - Clearstream Financial Services Custodian Bank
09.2019 - 06.2021
Administrative assistant - ProServiceTechniciansLTD
08.2018 - 08.2019
University College Cork - Bachelors of Honours degree in Digital Humanities ,
09.2016 - 06.2019