Saida Toure
Milton Keynes, UK
Summary
Dynamic professional with extensive experience in customer service and sales. Excelled in high-pressure environments across various roles, from security operator to data management, demonstrating adaptability and a keen attention to detail. Proficient in using independent decision-making skills to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Outbound Patient Coordinator (Dental)
Wolf Marketing
Remote
2024.02 - 2025.07
- Conducted 30-60 outbound calls daily to warm leads, explaining denture services clearly and positively.
- Scheduled consultations at the most convenient location for new and existing patients.
- Recorded accurate patient information in CRM and booking system.
- Cooperated with reception and clinical teams to ensure a smooth patient experience.
Customer service representative
Chronomics
Remote
2021.12 - 2023.12
- Communicated with customers via phone, email, and live chat to resolve product issues, ensuring exceptional customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling tasks such as navigating systems, taking notes on calls, and answering enquiries from customers.
- Managed approximately 70 incoming calls and 30 emails per day from customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Security Command Centre Operator
Santander
Milton Keynes
2018.05 - 2019.02
- Monitored alarm systems diligently, responding swiftly to any triggered alarms or suspicious activity detected onsite.
- Managed detailed incident reports, ensuring timely documentation, and escalation when necessary for further investigation.
- Collaborated with management to develop comprehensive emergency response plans, ensuring rapid crisis resolution.
Retail Customer Service Advisor
Volkswagen Financial Services
Milton Keynes
2017.07 - 2018.04
- Responded to customer enquiries via telephone, email and live chat to provide updated information.
- Investigated and resolved customer enquiries and complaints quickly.
- Carried out administration tasks such as validating customer documentation, processing end of contract options and making changes to customer agreement in its life cycle.
Data Entry Administrator & Debt Advisor
Konecta
Milton Keynes
2016.02 - 2016.09
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Remained adaptable to changing workloads and priorities while maintaining high level of organisation and attention to detail.
- Effectively managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.
- Interacted with third party Debt Management Companies who represented clients' customers to record a sustainable, affordable repayment plan based on a standardised income and expenditure framework.
Education
Diploma of Higher Education - Medicine & Healthcare Professions
Open College Network
West Midlands, UK 2018.03 - 2020.03
A-Levels -
Oakgrove School
Milton Keynes, UK 2012.09 - 2015.07
GCSEs -
Radcliffe School
Milton Keynes, UK 2010.10 - 2012.07
Skills
- Verbal and written communication
- Problem-solving abilities
- Attention to detail
- Critical Thinking
- Adaptability and Flexibility
- Organisation
- Time Management
- Teamwork
- SAP
- Phoenix
- Goldmine
- Retool
- Proficiency in MS Office Suite
- Zendesk / HubSpot
- GHL Software
- Dutch Language (Native)
References
References available upon request.
Timeline
Outbound Patient Coordinator (Dental)
Wolf Marketing
2024.02 - 2025.07
Customer service representative
Chronomics
2021.12 - 2023.12
Security Command Centre Operator
Santander
2018.05 - 2019.02
Diploma of Higher Education - Medicine & Healthcare Professions
Open College Network
2018.03 - 2020.03
Retail Customer Service Advisor
Volkswagen Financial Services
2017.07 - 2018.04
Data Entry Administrator & Debt Advisor
Konecta
2016.02 - 2016.09
A-Levels -
Oakgrove School
2012.09 - 2015.07
GCSEs -
Radcliffe School
2010.10 - 2012.07