Saida Toure
Milton Keynes
Summary
Dynamic professional with extensive experience in customer service and sales. Excelled in high-pressure environments across various roles, from security operator to data management, demonstrating adaptability and a keen attention to detail. Proficient in using independent decision-making skills to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Dental Appointment Setter
Wolf Marketing
01.2024 - Current
- Successfully set over 2,000 appointments in the past 6 months.
- Demonstrated ability to handle a high volume of calls and enquiries, resulting in increased customer satisfaction.
- Set up appointments between clients and sales representatives, ensuring that the necessary parties were available.
- Developed and maintained a database of customer contact information, including email addresses and phone numbers.
Customer Service Representative
Chronomics
12.2021 - 12.2023
- Communicated with customers via phone, email, and live chat to resolve product issues, ensuring exceptional customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering enquiries from customers.
- Managed approximately 70 incoming calls and 30 emails per day from customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Support Executive
Mercedes Benz Financial Services
04.2019 - 11.2021
- Managed high call volume effectively, maintaining professional communication throughout each interaction.
- Exceeded performance targets consistently by demonstrating exceptional problem-solving abilities.
- Utilised CRM software to document customer interactions and update account information accurately.
Security Command Centre Operator
Santander
05.2018 - 02.2019
- Monitored alarm systems diligently, responding swiftly to any triggered alarms or suspicious activity detected onsite.
- Managed detailed incident reports, ensuring timely documentation, and escalation when necessary for further investigation.
- Collaborated with management to develop comprehensive emergency response plans, ensuring rapid crisis resolution.
- Ensured seamless integration of new technology into existing systems, preserving continuity in operations while enhancing capabilities.
Retail Customer Service Advisor
Volkswagen Financial Services
07.2017 - 04.2018
- Responded to customer enquiries via telephone, email and live chat to provide updated information.
- Investigated and resolved customer enquiries and complaints quickly.
- Carried out administration tasks such as validating customer documentation, processing end of contract options and making changes to customer agreement in its life cycle.
Data Entry Administrator & Debt Advisor
Konecta
02.2016 - 09.2016
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Remained adaptable to changing workloads and priorities while maintaining high level of organisation and attention to detail.
- Effectively managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.
- Worked with customer to create debt repayment plan based on current financial condition.
Education
Associate of Applied Science - Medicine & Healthcare Professions
Open College Network
West Midlands, UK03.2020
A-Levels -
Oakgrove School
Milton Keynes, UK08.2015
GCSE -
Radcliffe School
Milton Keynes, UK08.2012
Skills
- Verbal and written communication
- Problem-solving abilities
- Attention to Detail
- Critical Thinking
- Adaptability and Flexibility
- Organisational Skills
- Time Management
- Dutch (Native)
References
Available upon request
Timeline
Dental Appointment Setter
Wolf Marketing
01.2024 - Current
Customer Service Representative
Chronomics
12.2021 - 12.2023
Customer Support Executive
Mercedes Benz Financial Services
04.2019 - 11.2021
Security Command Centre Operator
Santander
05.2018 - 02.2019
Retail Customer Service Advisor
Volkswagen Financial Services
07.2017 - 04.2018
Data Entry Administrator & Debt Advisor
Konecta
02.2016 - 09.2016
Associate of Applied Science - Medicine & Healthcare Professions
Open College Network
A-Levels -
Oakgrove School
GCSE -
Radcliffe School
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