Saïda Lambattane

7 Keys Enterprise Corporate E-merchants ($300M - $1B).

• Client Relationship Management: C-level Business Reviews (1 per quarter), Optimization of payment integrations focusing on conversion rates/abandon rate, user experience, with different payment gateways (e.g. Adyen, Braintree, Stripe).

• Growth Growth: Identify strategic opportunities for PayPal to drive merchant growth and competitiveness.

• Customer satisfaction: Deliver an exceptional customer experience, both operationally and strategically. Ensure that existing customers are not only satisfied with PayPal's services, but that they also receive the support and advice they need.

• Loyalty: Cultivate strong, long-lasting relationships. Retain valued merchants, encouraging loyalty and long-term partnerships.

Achievements:

Proven track record of growing client volume by an average of 15% per year through strategic account management and customized growth plans.

Led the onboarding of several major French e-commerce players.

Consistently surpassed upsell and cross-sell targets by an average of 150% annually.

15 Enterprise Corporate E-merchants ($100M - $600M).

• Client Relationship Management: Delivered high level of service to clients to maintain and extend relationships for future business opportunities. Handled customer concerns and complaints to resolve issues and build loyalty.

• Growth: Met and exceeded established targets for account growth.

• Client Relationship Management: Develop and maintain strong relationships with existing clients, fostering trust and loyalty.

• Business Development: Actively manage and grow a pipeline of potential clients, identifying new opportunities for growth.

• Investment Advisory: Provide expert advice on a range of financial products, including variable annuities, stocks, government and corporate bonds, and risk volatility.

• Sales Targets: Consistently achieve and exceed quarterly sales targets.

• Financial Forecasting: Prepare accurate quarterly forecasts, projecting end-of-year performance.

Client Relationship Management: Successfully developed and maintained strong relationships with corporate businesses within a specific revenue range (€2M - €100M).

Revenue Growth: Significantly increased profitability for a portfolio of 60 accounts by €600K through strategic initiatives.

Business Development: Successfully acquired new business accounts to expand the client base (cold calling and Prospect qualification).

Financial Expertise: Demonstrated proficiency in cash management, financing (including borrowing), investments, international business development, and insurance.

Financial Analysis: Possess a strong ability to analyze company results and their economic environment.

Achievements :

Achieved a 14% net value added year-on-year, reaching €600K in 2012.

Surpassed overall commercial targets by 20% in 2012.

Recognized as one of the Top 20 Best Account Managers in France in 2012.

Successfully acquired 8 new customers in 2012, with 50% of these companies having a turnover exceeding €5M.