Said Ali
WEMBLEY
Summary
I am a results-driven marketing and customer service professional with extensive experience in developing and executing strategic marketing campaigns.
Skilled in analyzing market trends, identifying target audiences, and implementing effective marketing strategies across various channels. With exceptional communication and interpersonal skills, I deliver exceptional customer service and build strong relationships with clients.
Bilingual in French and English, I am committed to delivering high-quality results and exceeding organizational objectives in dynamic and multicultural environments.
Overview
6
6
years of professional experience
Work history
Social media Manager Freelance
Betacreativ
London
2023.03 - Current
- Produced photo and video content with excellent editing skills.
- Responded to comments, messages and feedback to build brand activity profiles.
- Boosted public image for target audiences using multiple engagement platforms.
- Evaluated social media insights to improve reach during and after campaign delivery.
- Scheduled social media posts using Hootsuite, optimising reach and maximising community engagement.
- Run ads on google and Facebook
Marketing executive
Purple Beard LTD
London
2022.04 - 2023.03
- Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
- Developed marketing plans to support department strategies.
- Led high-performing marketing team focused on creative innovation and client satisfaction.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Developed targeted Facebook and Google Ads campaigns.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Customer service executive
Proud Embankment LTD
London
2020.12 - 2022.04
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Built positive customer rapport through friendly, professional communication.
- Improved customer satisfaction ratings through responsive query resolution.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
E-commerce Associate | Customer service
Tower London
London
2018.09 - 2020.12
- Maintained excellent customer satisfaction by providing friendly, helpful and attentive customer service.
- Delivered faultless customer service through email, encouraging excellent loyalty and repeat business.
- Managed product updates and launches to provide timely, accurate information for customers.
- Leveraged market and competitor data to identify market opportunities and gaps.
- Monitored and reported on key performance indicators (KPIs) to assess success of e-commerce strategies.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
Education
Media Buyer -
Media buyer | Facebook certificate
United kingdomMaster of Business Administration - Marketing
University paris est Marne la valee
ParisGoogle ads certificate
Skills
- Social media & Marketing campaigns
- Zendesk Google/Facebook Ads
- TikTok/Snapchat Ads LinkedIn Ads
- Campaign Management
- Paid Search Campaigns Keyword Search
- Content Creator Problem-Solving Abilitie
- Problem solver
- Written and verbal communication skills
- Customer relations
Languages
French Native language
English Fluent
Affiliations
- e-commerce
- Videography
Timeline
Social media Manager Freelance
Betacreativ
2023.03 - Current
Marketing executive
Purple Beard LTD
2022.04 - 2023.03
Customer service executive
Proud Embankment LTD
2020.12 - 2022.04
E-commerce Associate | Customer service
Tower London
2018.09 - 2020.12
Media Buyer -
Media buyer | Facebook certificate
Master of Business Administration - Marketing
University paris est Marne la valee
Google ads certificate