SAI CHANDU CHAVA
MANCHESTER,UNITED KINGDOM
Summary
Dedicated professional with expertise in shift operations management and a strong focus on customer service excellence. Proven ability to implement cost-reduction strategies while maintaining high standards of food hygiene, supported by a Food Hygiene Certificate. Skilled in adapting to change, handling complaints effectively, and ensuring punctuality and reliability in all tasks. Committed to leveraging these skills to enhance operational efficiency and customer satisfaction. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Shift manager (Burger King)
R Trading Limited (MFG franchise )
Manchester, Manchester
04.2024 - Current
- Maintained high levels of customer service by promptly addressing guest queries.
- Understood and adhered to food safety and hygiene regulations.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Recruited new hires to strengthen the existing workforce..
- Streamlined operations by implementing efficient work procedures.
- Facilitated smooth handovers between shifts for seamless business operations.
- Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
- Effectively organised staff placement per shift with zero error rate.
- Resolved customer complaints promptly to maintain high service standards.
- Supervised activities of workers and enforced safety regulations.
Floor supervisor
Six Italian Company
Manchester, Manchester
11.2021 - 03.2024
- Ensured cleanliness, resulting in an improved health and safety record.
- Maintained high standard of customer service whilst handling multiple responsibilities simultaneously.
- Maintained inventory levels, reducing instances of out-of-stock items significantly.
- Improved team morale by implementing a positive feedback system.
- Maintained company standards with regular quality checks.
- Supervised floor operations to ensure smooth workflow and minimal disruption.
- Handled customer complaints, leading to higher satisfaction levels.
Education
Master of Business Administration - Business
University of Central Lancashire
Preston 01.2020 - 01.2022
B Tech - Computers
Mallareddy institute of Engineering and Technology
India 09.2014 - 09.2018
Skills
- Adapting to change
- Food Hygiene Certificate
- Punctuality and reliability
- Complaint handling expertise
- Food hygiene understanding
- Shift operations management
- Cost-reduction strategies
- Customer Service
Timeline
Shift manager (Burger King)
R Trading Limited (MFG franchise )
04.2024 - Current
Floor supervisor
Six Italian Company
11.2021 - 03.2024
Master of Business Administration - Business
University of Central Lancashire
01.2020 - 01.2022
B Tech - Computers
Mallareddy institute of Engineering and Technology
09.2014 - 09.2018
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