Sai Archana KP
London
Summary
Experienced professional with focus on implementing projects and driving organisational change. Capable of streamlining processes and enhancing team productivity through strategic planning and problem-solving. Skilled in stakeholder management, ensuring smooth transitions and successful project outcomes.
- 12 years of experience in banking and financial services - Operations,Process & Team Management, Data Mining
- Experience in Project Management representing operations team - Have played a key role in setting up the framework, team & training staff for Project involving ~100+ resources
- Proven skills in managing teams to work coordinated with the
corporate set parameters & motivating them for achieving business and individual goals
- Experience in Stakeholder Management : internal and external
Corporate, Retail & Business Banking sector
- Process Migration: Migrate Switching-In process to India which involved comprehensive training and transfer of processes
-Strong exposure in delivering high quality work through effective communication, achievement of key deliverables, accurate and on-time delivery
-Collaborated with multiple Onshore stakeholders to identify/simplify and implement process improvements
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Implementation Manager
NatWest Group
London, City of London
04.2024 - Current
- Managed 55+ implementation projects from scope through completion, monitoring and mitigating delays.
- Maintained strong awareness of pension industry standards, capitalising on emerging tools to meet business demands.
- Built strong rapport with clients and stakeholders, maintaining favourable partnerships to deliver business goals.
- Closed high-value business deals (£5M annual contribution) through persuasive pitches and presentations.
- Conducted regular progress reviews, ensured adherence to quality standards and timelines.
- Mitigated 3 risks during system implementation, ensuring business continuity.
- Streamlined operations by introducing innovative implementation strategies.
Member representative
Nationwide Building Society
London, City of London
11.2023 - 04.2024
- Utilised active listening and product knowledge to resolve inbound queries effectively.
- Provided accurate advice on optional solutions for customer concerns.
- Implemented forward-thinking strategies to enhance customer satisfaction and address needs.
- Maintained current knowledge of products to boost sales effectiveness.
- Identified 7+ process improvements that significantly increased operational efficiency.
Senior Manager
NatWest Group
Chennai, India
01.2018 - 07.2023
- Monitoring overall functioning of processes, identifies 21+ process improvement , and implemented adequate measures to maximize customer satisfaction level
- Undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity of process
- Conducting internal process confirmations & process reviews for ensuring strict adherence to process parameters / systems as per defined guidelines
- Leading, coaching, mentoring & monitoring performance ~25 team members to ensure efficiency in process & meeting of individual, team & organizational targets
- Conducting training sessions & in-house forums to boost technical and soft skills of associates
- Motivate staff, develop team to work together, bond with each other & responsible for smooth functioning of different teams
- Have been maintaining excellent stakeholder relationship & received positive feedbacks
- Ensuring adherence to quality standards as per quality aspects and managing implementation of various stages of workflow using quality tools
- Implementing stringent quality control systems and reducing rejection level
- Maintaining quality level as per targets set by business and generating innovative ideas
- Ensuring that relevant policy standards are updated in-line with evolving legal, regulatory, internal governance requirements.
Process Lead
NatWest Group
Chennai, India
01.2016 - 01.2018
- Ensured Standard Operating Procedures (SOPs) are up to date and effectively communicated across wider team
- Developed training flows and trained 7 staff in new migration (Switching - In Process)
- Liaised with internal and external stakeholders gather, document and review business and process requirements through to sign off
- Coordinated 3+ continuous improvement projects during this period
- Actively mentored and coached staff to focus on quality, efficiency, and continuous improvement.
Analyst/Senior Analyst
Royal Bank of Scotland
Chennai, India
01.2012 - 01.2016
- Guaranteed adherence to deadline and process requirements
- Analyzed varied source information and data to highlight issues, risk, and business opportunities
- Collaborated with value creation group to create tool for stop cheques & closures processes which yielded 4 FTE benefit
- Generated weekly reports detailing findings, advising recommendations for strategic decision making
- Trained in 8+ processes and ensured processing of all requests as per defined turnaround time and accuracy levels and other applicable KPIs (as defined).
Education
MBA - Business Administration - International Trade & Logistics
ISBM
Chennai, India 06.2012 - 05.2014
B.com - Commerce
Anna Adarsh College
Chennai, India 06.2009 - 04.2012
Skills
- Strong exposure in delivering high quality work through effective communication, achievement of key deliverables, accurate and on-time delivery
- Decision making capacity : Streamlined Bounce Back Loan claims process (UK Govt backed) which had backlogs, Collaborated with Automation team to further simply process
- Collaborated with multiple Onshore stakeholders to identify/simplify and implement process improvements
- High-value project management along with focus on Quality assurance
- Project lifecycle knowledge : Collaborated with Value Creation Group to create automation tool for multiple processes which yielded ~22 FTE benefit
- Leading employee engagement & building Capability for staff across Corporate & Commercial unit
- Corporate, Retail & Business Banking sector - Process Migration: Migrate Switching-In process to India which involved comprehensive training and transfer of processes
- Collaborated with UK digital teams in implementing digital forms for critical process
- Bank wide Colleague Survey - Manager scores has always been above 98%
- Efficient communication & Deadline driven approach
Willing to Relocate
.
Languages
English
Fluent
Malayalam
Native
References
References available upon request.
Skills
- Performance metrics evaluation
- Process improvement strategies
- Change management
- Solutions development
- Relationship building
- Coaching & Mentoring
- Leadership & Decision making
- Analytics, reporting & presentation
Timeline
Implementation Manager
NatWest Group
04.2024 - Current
Member representative
Nationwide Building Society
11.2023 - 04.2024
Senior Manager
NatWest Group
01.2018 - 07.2023
Process Lead
NatWest Group
01.2016 - 01.2018
MBA - Business Administration - International Trade & Logistics
ISBM
06.2012 - 05.2014
Analyst/Senior Analyst
Royal Bank of Scotland
01.2012 - 01.2016
B.com - Commerce
Anna Adarsh College
06.2009 - 04.2012
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