Summary
Overview
Work history
Education
Skills
Timeline
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Ilhan Khalid

Sutton,Surrey

Summary

Results-driven Business Manager with expertise in enhancing operational efficiency and team productivity. Achieved a 20% increase in sales through effective strategic planning and process optimisation. Recognised for creating a collaborative work culture that aligns teams with organisational objectives. Projected annual revenue of 6 million with significant cost savings in food management and labour.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work history

Business Manager

McDonalds
Sutton, Surrey
09.2024 - 08.2025
  • Managed over 130 staff members, ensuring effective operations across organisation.
  • Negotiated supplier contracts, achieving significant cost reductions.
  • Conducted performance reviews to identify and address improvement areas.
  • Analysed market trends to inform strategic decision-making.
  • Trained and developed one Business Manager, three Assistant Managers, over 20 Shift Managers, 19 Crew Trainers, and two People Admins.
  • Achieved Ray Croc Business Manager Award Nominee status in 2025.
  • Oversaw daily operations with 12 Shift Managers and one Assistant Manager at Sutton store.
  • Achieved 100% compliance in PwC audit and NSF Food Safety Visit.

Assistant Manager

McDonald's
Sutton, Surrey
01.2018 - 09.2024
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Food Safety, Health and Safety Lead
  • Learning & Development Lead
  • Hiring
  • Streamlined store operations with efficient scheduling.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Conducted team meetings on a regular basis, promoting open communication within the team.

Shift Manager

McDonalds
Balham
01.2015 - 01.2018
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Ensured health and safety measures in line with company regulations.
  • Assisted employees in resolving workplace conflicts, improved overall team harmony.
  • Streamlined operations by implementing efficient work procedures.
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Reported key metrics to upper management for business decision-making process.
  • Optimised shift schedules to improve operational efficiency.
  • Managed inventory control, reduced wastage.

Assistant Tutor

Kumon Tutoring
Sutton, Surrey
05.2008 - 01.2012
  • Assisted in grading and evaluation for fair assessment results.
  • Conducted extra tutoring sessions for improved examination outcomes.
  • Enhanced student understanding by conducting weekly revision sessions.
  • Collaborated closely with lead tutor on syllabus delivery, ensuring consistency across teaching methods.

Admin Assistant

Bells Commercial
01.2008 - 04.2008
  • Supported team by demonstrating respect and willingness to help.
  • Increased customer satisfaction by resolving issues
  • Maintained office supplies inventory for seamless operations.
  • Handled sensitive information, maintained confidentiality at all times.
  • Managed incoming calls, ensured effective communication channels.
  • Improved office efficiency by organising and maintaining digital filing systems.
  • Fostered a collaborative environment by assisting colleagues with administrative tasks.

Education

First Diploma - Travel and Tourism Level 1 & 2

Kingston College
Kingston upon Thames
09.2008 - 08.2011

BTEC Business Management Level 3 -

Lambeth College
Lambeth
09.2011 - 08.2012

Skills

  • Financial literacy
  • Market insightfulness
  • Customer orientation
  • Business development
  • Results-driven
  • Customer relationship management
  • Profit and Loss Analysis
  • Performance metrics
  • Staff recruitment and retention
  • Supplier negotiation
  • Operations oversight
  • IT Proficiency
  • Health and Safety Compliance
  • Customer Service
  • Inventory control
  • Training and Development
  • Contract management

Timeline

Business Manager

McDonalds
09.2024 - 08.2025

Assistant Manager

McDonald's
01.2018 - 09.2024

Shift Manager

McDonalds
01.2015 - 01.2018

BTEC Business Management Level 3 -

Lambeth College
09.2011 - 08.2012

First Diploma - Travel and Tourism Level 1 & 2

Kingston College
09.2008 - 08.2011

Assistant Tutor

Kumon Tutoring
05.2008 - 01.2012

Admin Assistant

Bells Commercial
01.2008 - 04.2008

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Ilhan Khalid