SAI KIRAN CHEGURI
Southsea
Summary
Knowledgeable about providing IT support with background in customer service and technical troubleshooting. Strong communication and problem-solving skills, combined with proactive approach to learning. Ready to use and develop skills in networking, hardware maintenance, and software support in IT Support role.
Detail-oriented technical support engineer with solid skills in resolving technical issues in hardware and software. Resourceful, flexible and committed team player. Reliable in meeting tight deadlines to meet demands.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Export operations
CooperVision
Fareham, Hampshire
10.2025 - Current
- Scanned, indexed, and verified export documents with high accuracy
- Maintained digital records in compliance with company and regulatory standards
- Identified and corrected data inconsistencies before submission
- Followed SOPs to meet daily processing targets and deadlines
- Collaborated with export and operations teams to ensure document accuracy
Graduate Project / Internship (Computer Networking)
University of Portsmouth
Portsmouth
01.2025 - 05.2025
- Managed data flow and monitored network systems, ensuring consistent performance and compliance with operational standards.
- Analysed system traffic to optimise efficiency and resource allocation.
- Worked within structured procedures and strict deadlines to deliver reliable and accurate outcomes.
- Collaborated with technical teams to troubleshoot issues, demonstrating strong communication and coordination skills.
- Carried out day-to-day duties accurately and efficiently.
Client service coordinator
Sony
Hyderabad, India
10.2022 - 12.2023
- Offered dependable after-sales support; leading to increased customer retention rates.
- Cultivated a positive team environment with clear, effective communication strategies.
- Organised regular training sessions for improved team performance.
- Provided comprehensive administrative support to the team, enhancing overall productivity.
- Coordinated efficient workflow management systems to ensure timely execution of tasks.
Education
Master’s degree - Computer Networking Administration and management
University of Portsmouth
Portsmouth 01.2024 - 06.2025
Skills
- Desktop and laptop troubleshooting (hardware & software)
- Windows 10/11 installation, configuration, and support
- Basic Linux administration
- Networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi
- Active Directory basics (user accounts, password resets)
- Microsoft 365 support (Outlook, Teams, OneDrive)
- Network device fundamentals (routers, switches – basic configuration)
- Remote support tools (RDP, TeamViewer, AnyDesk)
- Ticketing systems and issue documentation
- Understanding of IT security basics and endpoint protection
REFERENCES
Madhav, datta burusu, Fowler welch
ADDITIONAL INFORMATION
- Strong technical aptitude with ability to learn transport management systems quickly.
- Excellent written and verbal communication skills.
- Eligible to work in the UK.
- Flexible to work 4 in 7 days (6:30am–6:30pm).
Timeline
Export operations
CooperVision
10.2025 - Current
Graduate Project / Internship (Computer Networking)
University of Portsmouth
01.2025 - 05.2025
Master’s degree - Computer Networking Administration and management
University of Portsmouth
01.2024 - 06.2025
Client service coordinator
Sony
10.2022 - 12.2023